Bi-Lingual (English/Spanish) Customer Service Representative

Fortune Brands Innovations, Inc.; North Olmsted (OH); Remote; USD 31,000 - 44,000; Full time

Job summary

Join a forward-thinking company as an Associate Product Consultant, where your role is vital in providing exceptional customer service. You'll thrive in a dynamic environment, managing customer inquiries and ensuring positive experiences. With a focus on innovation, this position offers a chance to grow in a supportive culture that values inclusivity and teamwork. Enjoy competitive pay, comprehensive benefits, and the opportunity to make a meaningful impact on customers' lives. If you're passionate about helping others and have strong communication skills, this is the perfect opportunity for you.

Benefits

Comprehensive Health Plans

401(k) Program with Company Contribution

Product Discounts

Flexible Time Off Benefits

Inclusive Fertility/Adoption Benefits

Qualifications

• 2 years experience in a contact center or fast-paced customer service.
• Excellent verbal and written communication skills in Spanish.

Responsibilities

• Deliver exceptional customer experiences and manage inbound calls.
• Resolve consumer situations and document interactions accurately.

Skills

Customer Service

Spanish Communication

Problem Solving

Microsoft Office Suite

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Tools

Microsoft Teams

Job description

• Full-time
• Department: Customer Service

Company Description

Fortune Brands Innovations, Inc.is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes and improving lives. Our driving purpose is that we elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too.

When you join Fortune Brands, you become part of a high-performing team who are empowered to think big, learn fast and make bold decisions. We support an inclusive and diverse culture where everyone is encouraged and empowered to be their authentic selves, and where our differences and unique perspectives are a key strength.

TheAssociate Product Consultantis responsible for providing high quality customer care to create a positive experience for consumers. This role requires the ability to work in a fast-paced environment that entails the management of inbound calls, emails from customers when they have product and warranty questions.

This is a remote role beginning on June 16, 2025. Contact Center hours are Monday through Friday from 8am to 7pm Eastern Time*. Shifts will rotate weekly. Starting pay is $17.92 an hour if you are hired to the team with proficient Spanish speaking and writing competencies. Benefits begin Day 1, including all equipment provided. Please apply if you are available to start June 16, 2025 and have no time off needs through July 18th planned. (Due to class sizes time off during training cannot be approved.)

Contact Center hours are 7am-6pm Central Time, 6am-5pm Mountain Time, and 5am-4pm Pacific Time. Must be able to work hours within your time zone.

RESPONSIBLIITIES:

• Deliver exceptional customer experiences, enhancing the reputation of FBIN products through positive interactions.
• Manage inbound calls, accurately identifying issues and providing clear solutions for product and technical support.
• Use technology to assist consumers with product identification, troubleshooting, and guiding them through repair/installation processes.
• Resolve challenging consumer situations, ensuring positive outcomes for both the customer and FBIN.
• Meet or exceed daily performance targets in call quality, management, and productivity while following all processes and procedures.
• Accurately document customer interactions, product details, and troubleshooting efforts for efficient record-keeping.

Qualifications

BASIC QUALIFICATIONS:

• High School diploma or equivalent required.
• 2 years experience in a contact center or other fast-paced customer service environment required.
• Excellent professional communication skills required, both verbal and written.
• Excellent professional communication skills in Spanish required, both verbal and written.
• Proficient PC skills with an emphasis on Microsoft Office suite including Outlook and Microsoft Word, experience with Microsoft Teams a plus.
• Must be able to thrive in a work environment that demands high-level focus, low mobility, and high observation.
• Possess the ability to maintain a positive approach to the business, demonstrating flexibility and teamwork.
• Incumbent must meet internet speed requirements, pass background and drug tests, have a safe and secure workspace, and follow department's Remote Work Policy.

PREFERRED QUALIFICATIONS:

• Associate’s or Bachelor's degree is preferred.

Additional Information

Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is $31K USD - $44K USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive pla

At Fortune Brands Innovations, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, inclusive fertility / adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to support inclusivity and our associates’ feeling of belonging at work.

Fortune Brands Innovation (FBIN) is built on industry-leading brands and innovation within our operating segments: water, outdoors and security. We have an impressive track record of strong financial results, market outperformance and growth, which translates into career and professional growth opportunities for associates. Please visit our website at fbin.com to learn more.

FBIN is an equal opportunity employer. FBIN evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

Reasonable Accommodations

FBIN is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at [emailprotected] and let us know the nature of your request along with your contact information.