Customer Service Representative

Berman Auto Group; Niles (IL); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

Competitive PTO policy

Medical insurance options

Dental, Vision & Life Insurance

401K

Paid Training

Job summary

Berman Star Nissan in Niles, IL is seeking a Customer Service Representative for the Vehicle Exchange Program. You will educate customers on program benefits, deliver outstanding service, and present upgrade opportunities while coordinating with the service department.

The role requires a friendly, professional attitude, strong communication and multitasking skills, and a valid driver’s license with a clean record. Competitive pay and benefits are offered.

Qualifications

• Valid driver's license with a clean driving record (minimum 3 years).
• Prompt, courteous and enthusiastic personality.
• Strong follow-up and multitasking abilities.
• Strong computer skills.

Responsibilities

• Educate customers on the Vehicle Exchange Program benefits and options.
• Deliver outstanding customer service with a friendly and professional demeanor.
• Interact with new and existing customers to present upgrade opportunities through the Vehicle Exchange program.
• Act as a liaison between customers and the service department while their vehicle is serviced.
• Utilize strong decision-making and active listening to address customer needs.

Skills

Communication

Interpersonal skills

Active listening

Decision-making

Customer service

Time management

Job description

Berman Star Nissan – Customer Service Representative (Vehicle Exchange Program)

Berman Star Nissan is seeking a professional, positive, and friendly Customer Service Representative to join our team!

Location: Star Nissan, Niles, IL

Schedule: Monday-Saturday 8:00AM-5:00PM; (Sundays & one weekday off)

Pay: $20/hr + Bonuses! Remote: No

Responsibilities

• Educate customers on the benefits and options available through our Vehicle Exchange Program
• Deliver outstanding customer service with a friendly and professional demeanor
• Interact with both new and existing customers to present opportunities for upgrading their current vehicle through the Vehicle Exchange program
• Act as a liaison between customers and the service department while their vehicle is being serviced
• Utilize strong decision-making and active listening skills to understand and address customer needs effectively

Ideal Candidate

• Professional, positive, and approachable attitude
• Strong communication and interpersonal skills
• Ability to make informed decisions and actively listen to customer concerns

Requirements

• Valid driver's license with a clean driving record (minimum of 3 years)
• Prompt, courteous, and enthusiastic personality
• Strong follow‑up and multitasking abilities
• Strong computer skills

Benefits & Perks

• Competitive PTO Policy
• Multiple low-cost medical insurance options plus FREE TeleHealth
• Low-Cost Dental, Vision & Life Insurance Options
• Short Term & Long Term Disability
• Paid Training
• 401K
• Automotive Service & Sales Discounts
• Opportunities for Advancement!

All your information will be kept confidential according to EEO guidelines.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.