Customer Service Representative

TEKsystems; Newton (IA); On-site; USD 10,000 - 60,000; Full time

Job summary

TEKsystems is seeking customer service representatives for a fully onsite role in Newton, Iowa. Responsibilities include managing calls and emails, processing orders, and ensuring the accuracy of documentation. Applicants should have customer service experience and familiarity with Microsoft Office tools. Pay is set at $16 per hour with potential benefits.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short-term and Long-term disability

Transportation benefits

Qualifications

• 1+ years of customer service experience in retail or restaurant.
• Experience with Microsoft Office.

Responsibilities

• Answer all calls and emails in a timely manner.
• Process orders and route calls to the appropriate resource.
• Verify insurance eligibility and coverage, and communicate with management.

Skills

Customer service

Microsoft Office

Job description

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TEKsystems is hiring customer service representatives to join our clients team ONSITE in Newton, Iowa.

Description

Answer all calls and emails in a timely manner, in adherence to their goals

Document all call information according to standard operating procedures

Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs

Process orders, route calls to appropriate resource, and follow up on customer calls where necessary

Review all required documentation to ensure accuracy

Accurately process, verify, and/or submit documentation and orders

Complete insurance verification to determine patient’s eligibility, coverage, co-insurances, and deductibles

Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required

Must be able to navigate through multiple online EMR systems to obtain applicable documentation

Enter and review all pertinent information in EMR system including authorizations and expiration dates

Communicate with Customer Service and Management on an on-going basis regarding any noticed trends with insurance companies

Verify insurance carriers are listed in the company’s database system, if not request the new carrier is entered

Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process.

Skills & Qualifications

1+ years of customer service experience (retail, restaurant are acceptable)

Experience with Microsoft Office

Pay And Benefits

The pay range for this position is $16.00 - $16.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

Available For This Temporary Role May Include The Following

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a fully onsite position in Newton,Iowa.

Application Deadline

This position is anticipated to close on Jul 10, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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