Customer Service Representative for a US-based management services platform

Palermo Advisors; California, New York (MO, NY); Remote; USD 35,000 - 55,000; Full time

Job summary

A leading company in the solar energy consultancy sector is seeking a Customer Service Representative to enhance client interactions. This fully remote role involves providing product information, managing customer accounts, and ensuring excellent service to enhance the customer experience. Candidates should have at least 2 years of relevant experience and must be fluent in English and Spanish.

Qualifications

• At least 2 years of experience in the Customer Service field.
• Fluent in English and Spanish.

Responsibilities

• Provide information about products and services to customers.
• Open accounts, enter work orders, and schedule jobs.
• Create invoices after job completion and send to customers.

Skills

Customer Service

Outbound Selling

Work Organization

Attention to Detail

Communication

Job description

The company:

Job Engine isan innovative startup in the solar energy consultancy sector in the USA, dedicated to revolutionizing the solar installation process for private properties. By addressing and eliminating the typical roadblocks related to administration, supply chain, and bureaucracy, they are paving the way for a more streamlined and efficient adoption of solar energy. Their unique approach helps construction companies complete solar installations more quickly, effectively, and with fewer challenges, thereby accelerating the shift toward renewable energy.

The role:

We are looking for a Customer Service Representative who will interact with many different people. The goal is to listen and evaluate how to help the client most effectively. You will:

• Provide information about the products and services that best suit the customer's needs.
• Open an account if it is not already set up, enter work order information, and schedule the job.
• When our technician has completed the job, close the order by creating an invoice and sending it to the customer.
• Attend phone calls and emails.
• Answer questions about a part for a job, payments or simply acknowledge receipt of an order.
• Upload payments to our system and investigate invoices that are still open.
• Contact the client to check the status of delayed payments.

Requirements:

• At least 2 years of experience in the Customer Service field working fully remote.
• Experienced in outbound selling.
• Highly skilled in work organization and attention to details.
• Excellent communication skills withattitude to provide the best customer service.
• Fluent English and Spanish level.
• Available to work overlapping with the Pacific time zone (PST).

This position is only available to Latin America residents.