Customer Service Representative

Apex Systems; Newport News (VA); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

ESPP

401K matching

Health Savings Account (HSA)

Employee Assistance Program (EAP)

Corporate discounts

Job summary

Apex Systems in Newport News, VA is seeking a Customer Service Representative to support customers in a hybrid work environment. The role involves handling inquiries, resolving order and shipping issues, and coordinating with internal teams and carriers.

The position requires at least 2+ years in customer service, excellent written and verbal communication, and proficiency with MS Office tools (Outlook, Teams, Excel). The job emphasizes multitasking and independent work in a fast-paced setting.

Qualifications

• 2+ years of customer service or customer support experience.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office, including Outlook, Teams, and Excel.
• Ability to manage multiple priorities and work independently.
• Strong organizational, problem-solving, and time management skills.

Responsibilities

• Respond to inquiries through ticketing systems and other communication channels.
• Research and resolve order, shipment, delivery, and inventory-related issues.
• Coordinate with internal teams, distribution centers, carriers, and vendors.
• Process order updates, cancellations, shipping changes, and related requests.
• Maintain accurate documentation and case records.
• Meet productivity, quality, and service-level expectations.
• Support continuous process improvement efforts.

Skills

Customer service

Communication

Multitasking

Organizational skills

Problem solving

Time management

Tools

MS Office

Outlook

Teams

Excel

ServiceNow

SAP

Oracle

Job description

Job Description: Customer Service Representative (Hybrid)

Job#: 3046957

Schedule: Hybrid schedule with in-office work Tuesday-Thursday and remote work Monday-Friday. Standard hours are 9:00 AM - 6:00 PM ET.

Key Responsibilities

• Respond to inquiries through ticketing systems and other communication channels.
• Research and resolve order, shipment, delivery, and inventory-related issues.
• Coordinate with internal teams, distribution centers, carriers, and vendors.
• Process order updates, cancellations, shipping changes, and related requests.
• Maintain accurate documentation and case records.
• Meet productivity, quality, and service-level expectations.
• Support continuous process improvement efforts.

Required Qualifications

• 2+ years of customer service or customer support experience.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office, including Outlook, Teams, and Excel.
• Ability to manage multiple priorities and work independently.
• Strong organizational, problem-solving, and time management skills.

Preferred Qualifications

• Experience in logistics, supply chain, distribution, transportation, warehouse operations, or order management.
• Experience with ERP systems (SAP, Oracle, etc.).
• Experience with ServiceNow or other ticketing platforms.
• Familiarity with shipping and tracking systems (UPS, FedEx, etc.).
• Background in internal customer support or email-based support environments.

Everforth Apex Benefits Overview

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

© 2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address).