Customer Service Representative

HireEnds LLC; New York (NY); On-site; USD 34,000 - 52,000; Full time

Job summary

HireEnds LLC in New York is seeking a highly fluent English-speaking Customer Service Representative to answer calls, assist with orders, and respond to customer questions in a professional and friendly manner.

The role emphasizes clear communication, patient, polite interactions, and reliability, with a focus on order accuracy and timely information on product availability and delivery.

Qualifications

• Excellent verbal and written communication skills.
• Experience in customer service or call centers preferred.
• Comfortable handling calls and speaking with customers during shift.
• Strong listening skills and professional phone etiquette.
• Patient, polite, and reliable with attention to detail.
• Able to learn order systems and company processes quickly.
• Quiet workspace with reliable internet and computer setup.

Responsibilities

• Answer customer calls and respond to order-related questions.
• Assist customers with placing, updating, or checking orders.
• Provide clear information on products, pricing, availability, and delivery status.
• Handle customer concerns professionally and escalate when needed.
• Maintain accurate records of interactions and order details.
• Follow scripts, procedures, and communication standards.

Skills

Fluent English

Phone support

Active listening

Phone etiquette

Customer service

Patient

Detail orientation

Quick learner

Job description

We are looking for a highly fluent English-speaking Customer Service Representative to answer customer calls, assist with orders, and respond to customer questions in a professional and friendly manner.

The ideal candidate must have excellent communication skills, a clear speaking voice, and the ability to sound natural and confident when speaking with customers. This role is best suited for someone who is patient, polite, organized, and comfortable handling customer concerns over the phone.

Responsibilities:

• Answer customer calls and respond to order-related questions.
• Assist customers with placing, updating, or checking orders.
• Provide clear and accurate information about products, pricing, availability, and delivery status.
• Handle customer concerns professionally and elevate issues when needed.
• Maintain accurate records of customer interactions and order details.
• Follow company scripts, procedures, and communication standards.

Qualifications:

• Highly fluent in English, with communication skills that sound natural.
• Prior customer service, call center, or phone support experience preferred.
• Comfortable answering calls and speaking with customers throughout the shift.
• Strong listening skills and professional phone etiquette.
• Patient, polite, detail-oriented, and reliable.
• Able to learn order systems, product details, and company processes quickly.
• Quiet workspace, stable internet connection, and reliable computer setup.