Customer Service Representative

RG&T Solutions; New York (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

RG&T Solutions in New York is seeking a Store Operations Associate to support daily self-storage facility operations and deliver outstanding customer service. You will greet customers, explain storage options, guide rentals, process payments, and manage move-ins and move-outs while maintaining accurate records.

Maintain a clean, secure property, assist with inspections, and contribute to sales goals by upselling storage products and services.

Qualifications

• Strong customer service and communication skills.
• Ability to explain storage solutions clearly.
• Comfort with processing payments and completing rental paperwork accurately.
• Attention to detail and commitment to accurate recordkeeping.
• Basic inspection and facilities maintenance awareness.
• Sales support mindset with upselling and cross-selling ability.
• Ability to work collaboratively in a performance-driven environment.
• Willingness to learn property management processes and grow in the role.

Responsibilities

• Greet and assist customers, explain storage options, and guide rentals.
• Handle payments and manage move-ins and move-outs with accurate records and proper documentation.
• Maintain a clean, safe, and well-organized property; perform basic inspections and monitor facility conditions.
• Support sales objectives by upselling and cross-selling storage-related products and services.

Skills

Customer service

Communication skills

Payment processing

Rental paperwork

Attention to detail

Team collaboration

Upselling

Job description

Store Operations Associate

Support daily operations of a self-storage facility while delivering exceptional customer service. Greet and assist customers, explain storage options, and guide them through rentals. Handle payments and manage move-ins and move-outs, ensuring accurate records and proper documentation.

Store Operations Associate

Support daily operations of a self-storage facility while delivering exceptional customer service. Greet and assist customers, explain storage options, and guide them through rentals. Handle payments and manage move-ins and move-outs, ensuring accurate records and proper documentation. Maintain a clean, safe, and well-organized property by performing basic inspections, monitoring facility conditions, and addressing operational needs. Support sales objectives by upselling and cross-selling storage-related products and services.

Key Qualifications & Skills

• Strong customer service and communication skills
• Ability to explain storage solutions clearly
• Comfort with processing payments and completing rental paperwork accurately
• Attention to detail and commitment to accurate recordkeeping
• Basic inspection and facilities maintenance awareness
• Sales support mindset with upselling and cross-selling ability
• Ability to work collaboratively in a performance-driven environment
• Willingness to learn property management processes and grow in the role