Customer Service Representative

Sid Wainer & Son; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Colonial Group in New York seeks a Customer Service Representative to listen to customer issues and provide fast, accurate solutions. You’ll handle orders, respond to inquiries, and coordinate with sales and production teams to ensure top‑notch service.

The ideal candidate has a high school diploma or higher, 4+ years in customer service/sales, 2–4 years in the meat industry, fluent English with Spanish a plus, and strong computer skills.

Qualifications

• High School Diploma or higher required.
• 4+ years in customer service or sales.
• 2–4 years meat industry experience.
• Fluent English; Spanish a plus.
• Strong computer skills; Canopy experience a plus; team player; multitask well under pressure.

Responsibilities

• Receive incoming calls, emails, fax, voicemail, and enter orders into the system.
• Run production reports as requested by the warehouse team.
• Inform customers of items not ordered or out of stock and offer substitutions.
• Work with outside sales team reporting irregularities and direct calls to the appropriate team.
• Build and maintain customer relationships; assist with AR/AP functions.
• Attend sales meetings and support sales activities as needed.

Skills

Meat industry experience

4+ years in customer service/sales

Fluent English

Spanish a plus

Strong computer skills

Canopy experience

Team player

Multitasking under pressure

Education

High School Diploma or higher

Tools

Canopy

Job description

Position Summary: Our growing organization is looking for a skilled problem solver to join our team as a Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company's customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

What you'll do:

• Receive incoming calls from customers, emails, fax, voicemail, and enter orders into the system.
• Run production reports as requested by the warehouse team.
• Inform customer of items not ordered or out of stock per regular ordering process offering substitutions where available.
• Work with outside sales team reporting irregularities and issues. Direct phone calls to the appropriate team members.
• Build and maintain customer relationships.
• Deal professionally on the phone and in person with customers, vendors and fellow employees. Cooperate with other members of the sales and production team to ensure the customer receives an excellent level of service.
• Assist with processing special orders and customer price lists.
• Run credits as approved by management.
• Assist with AR/AP functions.
• Provide backup vacation coverage for outside sales associates and assist with workload of fellow team members when absent.
• Attend sales meetings and take part in sales activities as needed.
• Additional projects or tasks may be assigned as needed.

About you:

• High School Diploma or higher degree required.
• 2-4 years of meat industry experience required.
• Minimum 4 years in customer service/sales required.
• Ability to read, write, and speak fluently in English language required. Spanish a plus.
• Strong technology and computer skills required. Experience with Canopy system a plus.
• Must be a team player with a positive attitude.
• Self-motivated, professional ability to multitask, and work well under pressure.