Customer Service Representative

TEKsystems; New Mexico; On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Transportation benefits

Employee Assistance Program

Time Off/Leave

Job summary

TEKsystems in Albuquerque, NM is seeking a Customer Service Representative for an on-site, contract-to-hire role. You will handle 40-50 inbound calls daily, assist with billing and account inquiries, and support activations, disconnections, and updates.

You’ll respond via phone, email, and chat, de-escalate issues with empathy, and multitask across systems while delivering excellent service. This role offers a path to permanent employment and growth within TEKsystems.

Qualifications

• 1+ year of call center or high-volume customer service experience
• Excellent communication and problem-solving skills
• Ability to remain calm under pressure and resolve customer concerns
• Comfortable multitasking across multiple applications and dual monitors
• Strong attendance, reliability, and a commitment to career growth

Responsibilities

• Handle 40–50+ inbound customer calls daily
• Assist customers with billing, payment arrangements, and account inquiries
• Support service activations, disconnections, and account updates
• Respond to customer inquiries via phone, email, and chat
• De-escalate challenging situations with professionalism and empathy
• Navigate multiple systems simultaneously while delivering excellent service

Skills

Call center experience

Communication

Problem-solving

Calm under pressure

Multitasking

Reliability

Tools

Dual monitors

Multiple applications

Job description

Job Description

Customer Service Representative

Albuquerque, NM | On-Site

$18.00–$19.00/hr. | Contract-to-Hire

Looking for a career—not just a job? Join a growing customer service team where your hard work is recognized, your development is supported, and your opportunities to advance are real.

What You’ll Do

• Handle 40–50+ inbound customer calls daily


• Assist customers with billing, payment arrangements, and account inquiries


• Support service activations, disconnections, and account updates


• Respond to customer inquiries via phone, email, and chat


• De-escalate challenging situations with professionalism and empathy


• Navigate multiple systems simultaneously while delivering excellent service

What We’re Looking For

• 1+ year of call center or high-volume customer service experience


• Excellent communication and problem-solving skills


• Ability to remain calm under pressure and resolve customer concerns


• Comfortable multitasking across multiple applications and dual monitors


• Strong attendance, reliability, and a commitment to career growth

Why Join Us?

• Contract-to-hire opportunity with long-term career potential


• Clear advancement and promotion pathways


• Monthly performance incentives


• Annual pay increases and growth opportunities


• Comprehensive benefits upon conversion


• Supportive team culture focused on employee success

If you're customer-focused, dependable, and ready to grow your career with a respected organization,

Job Type & Location

This is a Contract to Hire position based out of Albuquerque, NM.

Pay and Benefits

The pay range for this position is $18.00 - $18.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision


• Critical Illness, Accident, and Hospital


• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available


• Life Insurance (Voluntary Life & AD&D for the employee and dependents)


• Short and long-term disability


• Health Spending Account (HSA)


• Transportation benefits


• Employee Assistance Program


• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Albuquerque,NM.

Application Deadline

This position is anticipated to close on Jul 31, 2026.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in t