Customer Service Representative

TEKsystems; Cary (NC); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Transportation benefits

Employee Assistance Program

PTO / Vacation

Job summary

TEKsystems in Cary, NC is hiring for a contract Customer Service role supporting patients with prescription statuses and insurance verifications. Training runs 9am-5:30pm and starts before onboarding, with six weeks onsite in Cary.

You'll work 6 weeks of onsite training, then a hybrid schedule (2 days onsite, 3 days remote). The position is contract through February with potential to extend. Pay is $20.40 per hour, with benefits eligibility as described.

Qualifications

• Prior customer service experience required.
• Ability to handle inbound and outbound calls.
• Familiarity with prescription statuses and insurance verifications.

Responsibilities

• Handle inbound and outbound calls to assist patients with prescription statuses.
• Verify insurance information and communicate updates clearly.
• Adhere to training schedule and work hours.

Skills

Customer service

Phone support

Communication

Job description

Description

• M-F à must be open to work ANY shift between 8am-8pm
• Training is 9am-5:30pm
• Currently listed as a contract through February, but could go longer!
• Onsite in Cary, NC for 6 weeks of training and then hybrid (2 days onsite, 3 days remote)
• Customer service role handling inbound and outbound calls helping patients with prescription statuses, insurance verifications, etc.

Description

• M-F à must be open to work ANY shift between 8am-8pm
• Training is 9am-5:30pm
• Start date: September 28th
• Currently listed as a contract through February, but could go longer!
• Onsite in Cary, NC for 6 weeks of training and then hybrid (2 days onsite, 3 days remote)
• Customer service role handling inbound and outbound calls helping patients with prescription statuses, insurance verifications, etc.

Job Type & Location

This is a Contract position based out of Cary, NC.

Pay And Benefits

The pay range for this position is $20.40 - $20.40/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Cary,NC. Application Deadline This position is anticipated to close on Aug 23, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.