Customer Service Representative

Five Star Sheets; New Carlisle (IN); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with company match

Family friendly company events

Job summary

A corrugated paper manufacturer is seeking a Customer Service Representative in New Carlisle, IN. You will play a pivotal role in collaborating across teams to ensure order accuracy and timely delivery. The ideal candidate has 5 years of customer service experience, strong communication skills, and proficiency in MS Office. This full-time position offers a pay range of $20 - $25/hour along with health benefits and opportunities for advancement.

Qualifications

• 5 years of experience in customer service and/or production scheduling.
• Strong computer application skills necessary.
• Positive attitude and flexibility in a fast-paced environment.

Responsibilities

• Collaborate with production, scheduling, and transportation teams.
• Ensure orders are accurate and delivered on time.
• Solve problems and coordinate moving parts effectively.

Skills

Customer Service experience

Excellent communication skills

MS Excel proficiency

Interpersonal skills

Education

Associate’s Degree

Tools

MS Office

Job description

Five Star Sheets, a corrugated paper manufacturer in New Carlisle, IN is looking to add to our Service Team at a company focused on safety, sustainability, and service.

Our manufacturing operation is looking for motivated, high-energy individuals to play a key role in keeping our operations running smoothly and our customers satisfied. In the Customer Service Representative role, you’ll collaborate across multiple stakeholders including; production/operations, scheduling, and our in-house transportation team to ensure orders are accurate, on time, and delivered with excellence.

This is more than just a support role — it’s an opportunity to think critically, solve problems, and be at the center of the action. If you thrive in a fast-paced environment, enjoy coordinating moving parts, and take pride in delivering results, you’ll fit right in.

We’re a successful, stable company with a strong reputation for promoting from within. Your initiative, positive attitude, and work ethic won’t go unnoticed — they’ll be rewarded with real opportunities for growth and advancement.

If you’re ready to bring your energy and talent to a team that values both performance and potential, we’d love to meet you.

Desirable candidates would have:

• 5yrs Experience in Customer Service and / or Production Scheduling.
• Excellent communication and customer relations skills.
• Must be able to prioritize workload and meet deadlines.
• Strong computer skills are required with focus on MS Excel and e-mail management.
• Positive attitude and interpersonal skills
• Associate’s Degree preferred
• Possess strong computer application skills
• Proficiency in all MS Office programs with an emphasis on Outlook and Excel
• Ability to prioritize and meet deadlines while remaining flexible in a high volume, rapid turn-around, production environment.
• Position hours of 10:30am-7:00pm with some flexibility
• Full-time position with occasional Saturday overtime

Pay range starting at $20 - $25/hour with potential to increase based on qualifications.Part time positions will also be considered based on qualifications.

The company offers competitive salary, health, dental and vision insurance, 401k with company match, along with family friendly company events throughout the year.

Location:

Though our address is New Carlisle, we are just minutes from the South Bend Airport, located between US 20 and SR 2.

Qualified candidates may apply online at www.fivestarsheets.com or email [e-mail].

Please call Dana with any questions you may have about the position at 574.654.8058 ext. 235.