Customer Service Repesentative

Five Star Sheets; New Carlisle (OH); On-site; USD 28,000 - 34,000; Full time

Job summary

Five Star Sheets, LLC in New Carlisle, IN is seeking a Customer Service Representative to join our service team. You will coordinate with production, scheduling, and transportation to ensure orders are accurate, on time and delivered with excellence.

Desirable candidates have 5+ years in customer service or scheduling, strong MS Excel and email skills, and the ability to prioritize workloads in a high-volume environment. This is a full-time on-site role with potential for growth.

Qualifications

• 5+ years of experience in Customer Service or Production Scheduling.
• Strong computer skills with focus on MS Excel and email management.
• Excellent communication and customer relations skills.
• Ability to prioritize workload and meet deadlines.
• Positive attitude and interpersonal skills.

Responsibilities

• Coordinate with production/operations, scheduling and in-house transportation to ensure orders are accurate and on time.
• Deliver excellent customer service and resolve issues to satisfy customers.
• Support a fast-paced environment and collaborate across multiple stakeholders.

Skills

Customer service

Production scheduling

MS Excel

Email management

Communication skills

Prioritization

Education

Associate's degree preferred

Tools

MS Office (Outlook, Excel)

Job description

Five Star Sheets, a corrugated paper manufacturer in New Carlisle, IN is looking to add to our Service Team at a company focused on safety, sustainability, and service.

Our manufacturing operation is looking for motivated, high-energy individuals to play a key role in keeping our operations running smoothly and our customers satisfied. In the Customer Service Representative role, you’ll collaborate across multiple stakeholders including; production/operations, scheduling, and our in-house transportation team to ensure orders are accurate, on time, and delivered with excellence.

This is more than just a support role — it’s an opportunity to think critically, solve problems, and be at the center of the action. If you thrive in a fast-paced environment, enjoy coordinating moving parts, and take pride in delivering results, you’ll fit right in.

We’re a successful, stable company with a strong reputation for promoting from within. Your initiative, positive attitude, and work ethic won’t go unnoticed — they’ll be rewarded with real opportunities for growth and advancement. If you’re ready to bring your energy and talent to a team that values both performance and potential, we’d love to meet you.

Desirable candidates would have:

• 5yrs Experience in Customer Service and / or Production Scheduling.
• Strong computer skills are required with focus on MS Excel and e-mail management.
• Excellent communication and customer relations skills.
• Must be able to prioritize workload and meet deadlines.
• Positive attitude and interpersonal skills

Minimum Requirements:

• Associate's Degree preferred
• Possess strong computer application skills
• Proficiency in all MS Office programs with an emphasis on Outlook and Excel
• Ability to prioritize and meet deadlines while remaining flexible in a high volume, rapid turn-around, production environment
• Position hours of 10:30am-7:00pm with some flexibility
• Full-time position with rotational Saturday overtime

Benefits:

Pay range starting at $20-$25/hour with potential to increase based on qualifications. Part-time positions will also be considered based on qualifications.

The company offers competitive salary, health, dental and vision insurance, 401k with company match, along with family friendly company events throughout the year and 10 paid holidays.

Location:

Though our address is New Carlisle, we are just minutes from the South Bend Airport, between US 20 and SR 2.

Five Star Sheets, LLC

54370 Smilax Road

New Carlisle, IN 46552

Five Star Sheets is an Equal Opportunity Employer

Five Star Sheets is a co-operatively run manufacturer of corrugated paper and one of the largest independent producers supplying the Midwest packaging industry.

Our centralized location allows for shipments in the region of:

• Chicago, IL
• Central IL
• Indianapolis, IN
• Ft. Wayne, IN
• Grand Rapids, MI
• Detroit, MI
• Milwaukee, WI
• Madison, WI
• Toledo, OH
• Dayton, OH
• Cincinnati, OH
• Louisville, KY

With our 2-corrugator environment and operations that run nearly 24/7, our turnaround capabilities are unsurpassed. We pride ourselves in the reliability to deliver sheets on-time, for all customer requests.