Customer Service Representative

McKinley Paper and Packaging Company; Lebanon (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

McKinley Paper and Packaging Company in Lebanon, IN is seeking a Customer Service Representative to support an assigned account base within our fast-paced corrugated container facility. You will partner with Outside Sales to process orders, answer questions, and maintain accurate records to ensure timely delivery.

The role emphasizes strong communication, attention to detail, and collaboration with production, design, and shipping teams to meet customer expectations and promote future business

Qualifications

• 2+ years of customer service experience in corrugated manufacturing.
• Excellent verbal and written communication skills.
• Computer and administrative skills; Amtech experience preferred.
• Some college or Sales/Customer Service coursework; four-year degree preferred.

Responsibilities

• Be primary contact for the Customer and Outside Sales Rep for order placement and coordination with production daily.
• Develop internal relationships with production, design and shipping to ensure accurate, timely responses.
• Process orders and new items from Customers and Sales Reps using various applications.
• Enter information into estimating system or request quotes to provide pricing analysis.
• Track orders, initiate changes and expedite per requests.
• Coordinate outside manufacturing orders and communicate details.
• Address customer complaints with sales/management support.
• Follow processes to ensure pricing accuracy for invoicing.

Skills

Customer Service

Verbal and Written Communication

Administrative Skills

Education

Some college or related coursework

Bachelor's degree preferred

Tools

Amtech

Job description

McKinley Paper and Packaging Company, a national Paper and Corrugated Packaging company is seeking candidates for Customer Service Representative opportunities at our fast-paced Corrugated Container manufacturing facility in Lebanon, IN.

This position is an extension of the Sales Team and has responsibility for supporting an assigned Customer account base as we add to our talent in Customer Service. The CSR will assist sales by maintaining accounts while developing strong Customer relationships to support and promote current and future business opportunities.

Position Responsibilities, include but are not limited to the following:

• Be the primary point of contact for the Customer and the Outside Sales Rep for order placement and coordination with the facility production group on a daily basis by various means of communication
• Develop strong, internal working relationships with production team, design and shipping to support and promote efficient, timely, and accurate response to Customer expectations
• Process orders and new items received from Customers and Sales Reps using various applications.
• Enter information into estimating system or request product quotes, as applicable, to provide job costing to management for analysis and pricing.
• Track orders, initiate changes and expediting orders per the Customer or Sales Rep requests and communicating appropriately.
• Initiate outside manufacturing orders, as appropriate, communicating all necessary details and handling follow-up as required.
• Address Customer complaints and questions seeking aid from sales and management as necessary.
• Follow established processes and procedures to ensure accuracy of work including product pricing for invoicing

Requirements:

• Minimum of 2+ years of Customer Service experience in a corrugated paper manufacturing environment is required.
• Superb customer service, including excellent verbal and written communication skills.
• Computer and administrative skills; preferably experience using Amtech.
• Knowledge of corrugated manufacturing process is preferred.
• Some college and/or Sales or Customer Service coursework and/or equivalent experience, Four year degree is preferred.

We offer a competitive compensation package packaged based on experience for the right candidate. McKinley Packaging is a Equal Opportunity Employer