Customer Service Representative

Ryder System, Inc.; New Albany, Northern (OH, KY); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Employee discounts

Job summary

Ryder System, Inc. is hiring a Customer Service Representative I in New Albany, OH for a hybrid schedule. The role focuses on inbound calls, driving customer satisfaction, and coordinating with Sales, Operations, and Asset Management to ensure inventory readiness.

Primary work hours are Monday to Friday with in-office days set and pay at $18.00 per hour based on experience. Benefits include medical, dental, and vision plans, a 401(k) with company match, and paid time off.

Qualifications

• High school diploma or GED required.
• 1+ year in sales or customer service preferred.
• Strong verbal and written communication skills.

Responsibilities

• Handle inbound customer inquiries and provide information.
• Maintain inventory levels and coordinate with maintenance/asset teams.
• Resolve customer issues and ensure a positive experience.

Skills

Verbal communication

Written communication

Multitasking

Energy/initiative

Self-motivated

Education

High school diploma/GED

Job description

## Customer Service RepresentativeApply: USA - New Albany OH 43054: Full time: Posted Today: R184598*Job Seekers can review the Job Applicant Privacy Policy by clicking here.***Job Description**:**We are immediately hiring a Customer Service Representative (Hybrid) in New Albany, OH for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team.** * Pay Type: Hourly* Hourly Pay: $18.00 per year based on experience* Comfortable with unsupervised customer engagement and proficient in MS 365 Suite* Schedule: (Hybrid) Monday-Friday 11:30am - 7:30pm . In office Tuesday and Wednesday. When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.Here are a few of the many benefits when working with us:* Medical, Dental, Vision Benefits start at 30 Days* 401 (K) Savings Plan with a company match* Discounted employee stock purchase options* Quality employee discounts that actually save you money on tools, cars, appliances, travel and more* All major holidays paid and Paid time off within your first year* Up to 12 weeks paid maternity leave **If you would like to learn more about this role and similar positions check out the link below:**https://www.youtube.com/watch?v=YbPzxsoyM1M **Summary** The Customer Service Representative I position work cross functionally across Sales, Marketing, Operations and Asset Management, while utilizing excellent customer communication skills. This individual is responsible for inbound sales calls, maintains appropriate inventory levels, and interacts with customers; gives information in response to inquiries, resolves customer complaints, and answers customers' questions. **Essential Functions*** Responsible for a great customer experience and ensuring concerns, issues, and disputes are resolved to the customers’ expectations. Execute customer communication protocol* Handle all Rental sales and the sales process for inbound calls and outbound solicitation to increase leads and new customers.* Accountable for rental truck inventory levels by coordinating with Maintenance and Asset Management to meet customer demands* Workflow management: enhance productivity through effective scheduling and planning* Generate purchase/repair orders and maintenance of files* Parts management: contribute to cost containment through inventory planning and warranty**Additional Responsibilities*** Ensures compliance with all company, local, state, federal and other regulatory agencies policies* Performs other duties as assigned**Skills and Abilities*** Strong verbal and written communication skills* Ability to get both verbal and written communication across that has the desired effect* Goal oriented, drive for results, assertive, and deal well with ambiguity* Possesses a high degree of initiative* Must have high level of energy and be a self-motivated and self-directed person* Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments* Ability to focus on multiple projects and activities simultaneously* Flexibility to operate and self-driven to excel in a fast-paced environment* Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)* Demonstrates customer service skills**Qualifications*** H.S. diploma/GED required* One (1) year or more in sales and/or customer service required**DOT Regulated** No **Apply Here With Ryder Today**We want YOU to join our family made up of Proud Women and Men in Logistics who work alongside Military Reserve and Veterans we hire every day!Click here to see all Opportunities at Ryder: https://ryder.com/careersEEO/AA/Female/Minority/Disabled/Veteran#FB #LI-MF #INDexempt**Job Category**Customer Service**Our Culture & Commitment**:At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together. **Compensation Information**:The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:**Pay Type**:HourlyMinimum Pay Range:18.00Maximum Pay Range:18.00Benefits Information:**For all Full-time positions only**: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.