Customer Service Representative

Ryder System, Inc.; Etna Township (OH); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Employee stock purchase plan

Discounts for tools, cars, appliances,

Paid holidays & PTO

Maternity leave

Job summary

Ryder System, Inc. in Etna, OH is seeking a Customer Service Representative for the Supply Chain Solutions division. The role involves handling inbound calls, managing rental sales, and coordinating with Maintenance, Asset Management, and other teams to meet customer needs.

You will maintain inventory levels, respond to inquiries, and drive customer satisfaction. This is a fast-paced, results-driven environment within a Fortune 500 company offering benefits and growth opportunities.

Qualifications

• H.S. diploma/GED required.
• One (1) year or more in sales and/or customer service required.

Responsibilities

• Handle inbound sales calls and resolve customer inquiries.
• Maintain appropriate inventory levels and coordinate with Maintenance/Asset Management.
• Execute customer communication protocol to ensure a great experience.
• Manage rental sales process for inbound/outbound calls and leads.
• Coordinate with Sales, Marketing, Operations and Asset Management.
• Generate purchase/repair orders and maintain files.

Skills

Strong communication skills

Customer service

Inquiry resolution

Multitasking

Energy and initiative

Team collaboration

Scheduling and planning

Education

High school diploma or GED

Job description

Job Description

We are immediately hiring a Customer Service Representative in Etna, OH for our Supply Chain Solutions division.

• Pay Type: Non-Exempt / Paid Weekly


• Hourly Pay: $22.00 based on experience


• Schedule: Monday-Friday 8:00 a.m. - 4:30 p.m.

When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation's biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.

Benefits

• Medical, Dental, Vision Benefits start at 30 Days


• 401 (K) Savings Plan with a company match


• Discounted employee stock purchase options


• Quality employee discounts that actually save you money on tools, cars, appliances, travel and more


• All major holidays paid and Paid time off within your first year


• Up to 12 weeks paid maternity leave

Summary

The Customer Service Representative position work cross functionally across Sales, Marketing, Operations and Asset Management, while utilizing excellent customer communication skills. This individual is responsible for inbound sales calls, maintains appropriate inventory levels, and interacts with customers; gives information in response to inquires, and resolves customer complaints and answers customers' questions.

Essential Functions

• Responsible for a great customer experience and ensuring concerns, issues, and disputes are resolved to the customers’ expectations. Execute customer communication protocol


• Handle all Rental sales and the sales process for inbound calls and outbound solicitation to increase leads and new customers.


• Accountable for rental truck inventory levels by coordinating with Maintenance and Asset Management to meet customer demands


• Workflow management: enhance productivity through effective scheduling and planning


• Generate purchase/repair orders and maintenance of files


• Parts management: contribute to cost containment through inventory planning and warranty

Additional Responsibilities

• Ensures compliance with all company, local, state, federal and other regulatory agencies policies


• Performs other duties as assigned

Skills and Abilities

• Strong verbal and written communication skills


• Ability to get both verbal and written communication across that has the desired effect


• Goal oriented, drive for results, assertive, and deal well with ambiguity


• Possesses a high degree of initiative


• Must have high level of energy and be a self-motivated and self-directed person


• Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments


• Ability to focus on multiple projects and activities simultaneously


• Flexibility to operate and self-driven to excel in a fast-paced environment


• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)


• Demonstrates customer service skills

Qualifications

• H.S. diploma/GED required


• One (1) year or more in sales and/or customer service required

DOT Regulated

No

Job Category

Customer Service

Our Culture & Commitment

At Ryder, you're trusted to make an impact-while enjoying room to grow and having a voice that's heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

We want YOU to join our family made up of Proud Women and Men in Logistics who work alongside Military Reserve and Veterans we hire every day!

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type :

Hourly

Minimum Pay Range:

22.00

Maximum Pay Range:

22.00

Benefits Information:

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a @ryder.com email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

Current Employees

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