Customer Service Representative

Max Motors Dealerships; Nevada (MO); On-site; USD 32,000 - 46,000; Full time

Job summary

Max Motors Dealerships seeks a dedicated customer service representative to be the first point of contact for our valued customers, delivering exceptional service throughout their automotive needs. You will handle inquiries about vehicles, services, and dealership policies, resolve complaints, and coordinate with departments to ensure customer satisfaction.

Proficiency in CRM software and Microsoft Office, plus strong communication and interpersonal skills, are essential in this fast-paced

Qualifications

• Proven experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.

Responsibilities

• Assist customers with inquiries regarding vehicles, services, and dealership policies.
• Manage customer complaints and provide appropriate solutions in a timely manner.
• Coordinate with various dealership departments to ensure customer satisfaction.
• Maintain customer records and update information as needed.
• Provide informative responses regarding vehicle features, financing options, and service schedules.

Skills

Customer service experience

Communication skills

Interpersonal skills

Tools

CRM software

Microsoft Office

Job description

Overview

We are seeking a dedicated individual to join our team at Max Motors Dealerships as a customer service representative. In this capacity, you will be the first point of contact for our valued customers, providing them with exceptional service and support throughout their automotive needs.

Key Responsibilities

• Assist customers with inquiries regarding vehicles, services, and dealership policies.
• Manage customer complaints and provide appropriate solutions in a timely manner.
• Coordinate with various dealership departments to ensure customer satisfaction.
• Maintain customer records and update information as needed.
• Provide informative responses regarding vehicle features, financing options, and service schedules.

Requirements

• Proven experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.
• Basic knowledge of automotive products and services is preferred.
• Proficient in Microsoft Office Suite and customer relationship management (CRM) software.

Nice to have

• Experience in the automotive industry.
• Fluency in additional languages.
• Strong problem‑solving skills and a customer‑focused mindset.