Customer Service Representative

Joe Water LLC; Naples (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid holidays

Paid time off

Opportunities for growth within the公司

Stable, year-round employment

Job summary

Joe Water in Naples, FL is seeking a Customer Service Representative to join our in-office team. The CSR will handle scheduling service calls, coordinate technician routes, and communicate updates to customers with a professional approach.

The ideal candidate will be organized, detail-oriented, and able to multitask in a fast-paced environment, while assisting with payments, invoicing, and general office duties. Bilingual English/Spanish is preferred but not required.

Qualifications

• Previous customer service experience required
• Strong phone and communication skills
• Excellent organizational and multitasking abilities
• Ability to work independently and as part of a team
• Strong attention to detail
• Basic computer skills and ability to learn new software quickly
• Scheduling or dispatch experience is a plus
• ServiceTitan experience is a plus but not required
• Bilingual (English/Spanish) preferred but not required

Responsibilities

• Answer incoming phone calls and assist customers with scheduling service appointments
• Schedule and coordinate technician routes efficiently
• Communicate with customers regarding appointments, arrivals, and service updates
• Respond to voicemails, emails, and customer inquiries
• Enter and update customer information accurately
• Assist with maintenance scheduling and membership renewals
• Process payments and assist with invoicing as needed
• Work closely with dispatch and field technicians
• Maintain a professional and friendly attitude with customers
• Support various office administrative tasks as assigned

Skills

Strong phone and communication skills

Excellent organizational and multitask

Ability to work independently and as a

Strong attention to detail

Bilingual English/Spanish (preferred)

Tools

ServiceTitan

Job description

• Location 5084 28th Place Southwest,Naples, FL, 34116,United States
• Employee Type Full-Time Hourly

Company : Joe Water

Customer Service Representative (CSR)

Location: Naples, FL (In Office)

About Us

Joe Water is a growing water treatment and well pump company serving Southwest Florida. We specialize in residential water filtration, reverse osmosis systems, water softeners, maintenance programs, and well pump service. We are looking for a dependable Customer Service Representative to join our office team and help provide exceptional service to our customers.

Position Overview

This position is much more than answering phones. The ideal candidate will be organized, detail-oriented, comfortable multitasking, and able to stay calm in a fast-paced environment. You will be responsible for scheduling service calls, assisting customers, supporting dispatch operations, and helping keep our office running smoothly.

Responsibilities

• Answer incoming phone calls and assist customers with scheduling service appointments
• Schedule and coordinate technician routes efficiently
• Communicate with customers regarding appointments, arrivals, and service updates
• Respond to voicemails, emails, and customer inquiries
• Enter and update customer information accurately
• Assist with maintenance scheduling and membership renewals
• Process payments and assist with invoicing as needed
• Work closely with dispatch and field technicians
• Maintain a professional and friendly attitude with customers
• Support various office administrative tasks as assigned

Additional Requirements

• Occasional weekend on-call coverage for emergency customer calls may be required. Any on-call time will be compensated separately from regular pay.

Qualifications

Previous customer service experience required

Strong phone and communication skills

Excellent organizational and multitasking abilities

Ability to work independently and as part of a team

Strong attention to detail

Basic computer skills and ability to learn new software quickly

Scheduling or dispatch experience is a plus

ServiceTitan experience is a plus but not required

Bilingual (English/Spanish) is preferred but not required

What We're Looking For

Reliable and dependable

Team player

Ability to prioritize tasks in a busy office environment

Strong problem-solving skills

Comfortable handling multiple customer requests throughout the day

Competitive pay based on experience

Paid holidays

Paid time off

Opportunities for growth within the company

Stable, year-round employment

If you enjoy helping customers, staying organized, and being part of a growing local company, we'd love to hear from you.

Summary

Equal Opportunity Employer

We are an Equal Opportunity Employer committed to maintaining a safe, respectful, and inclusive workplace for our employees, customers, and communities. We prohibit discrimination based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other status protected by law.

H2O Care Partners is committed to pay transparency and providing good-faith compensation ranges for all roles. We also provide reasonable accommodation for disabilities and religious beliefs. If you need assistance during the application process, please contact our People Team at [e-mail] .