Customer Service Representative

Etech Global Services; Nacogdoches (TX); On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

Tuition reimbursement

Day care reimbursement

Health insurance

Dental insurance

Vision insurance

Life insurance

401K match

Paid time off

Advancement opportunities

Job summary

Etech Global Services in Texas is seeking a Frontline Customer Service Representative to handle inbound and outbound calls about insurance loss draft claims, update customer records, and deliver quality service.

This role requires strong English communication, data entry accuracy, and familiarity with Microsoft Office; High school diploma is required. Prior call center experience is a plus.

Qualifications

• Proficient in English with strong communication skills.
• Experience in customer support and client services.
• Excellent phone etiquette and data entry abilities.
• Familiarity with Microsoft Office and general computer skills.

Responsibilities

• Take inbound or make outbound calls to customers to discuss insurance loss draft claims
• Update customer information based on call interaction
• Provide quality service to clients through knowledge of products and services
• Handle all escalations with diplomacy, tact and respect.
• Track and monitor status of claims to assist in performing time-sensitive account maintenance before and after account processing cycles
• Follow up with customers to ensure satisfaction, respond to queries and solve or refer problems
• Perform loan checks and review loan history

Skills

English proficiency

Customer support

Phone etiquette

Data entry

Microsoft Office

Call center experience

Education

High school diploma or equivalent

Job description

What We Offer:

• Personalized Coaching and Specialized Training and Development Sessions
• Competitive Pay
• Tuition & Day Care Reimbursement
• Community Involvement Opportunities
• Paid Time Off
• Rewards & Recognition for Stellar Performance
• Opportunities for Advancement (Over 90% of our promotions are internal)
• Medical, dental, vision & life insurance.
• Company match for 401K

What You’ll Be Doing:

• Take inbound or make outbound calls to customers to discuss insurance loss draft claims
• Update customer information based on call interaction
• Provide quality service to clients through knowledge of products and services
• Handle all escalations with diplomacy, tact and respect.
• Track and monitor status of claims to assist in performing time-sensitive account maintenance before and after account processing cycles
• Follow up with customers to ensure satisfaction, respond to queries and solve or refer problems
• Perform loan checks and review loan history

Qualifications

• Proficient in English with strong communication skills
• Experience in customer support and client services
• Excellent phone etiquette and data entry abilities
• Familiarity with Microsoft Office and general computer skills
• Previous experience in a call center environment is a plus
• High school or equivalent (Required)

Proficient in English with strong communication skills. Experience in customer support. Excellent phone etiquette and data entry abilities. Familiarity with Microsoft Office. High school diploma or equivalent required.