CSR / Client Services Rep

Intelligentservice; Mount Prospect (IL); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Profit sharing

IRA retirement plan

Paid birthday off

Job summary

A local HVAC service provider in Mount Prospect, IL, is seeking a Customer Service Representative. This full-time role involves answering calls, scheduling appointments, and providing exceptional customer service. Candidates should have great communication and problem-solving skills. The company offers benefits such as health coverage, profit sharing, and paid days off for birthdays. Flexible availability is required, including evenings and weekends. Join a trusted team dedicated to customer satisfaction and career growth.

Qualifications

• Customer service experience preferred.
• Willingness to learn and adapt to new systems.
• Flexible availability on weekdays and weekends.
• Ability to work in our office in Mount Prospect, IL.

Responsibilities

• Provide superb customer service as the first point of contact.
• Answer phones and schedule appointments.
• Process invoices and maintain organized office.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving

Time management

Organizational skills

Tools

Computer skills

MS Office

Job description

Intelligent Service Plumbing, Heating, Cooling, and Drain Cleaning

We are calling all customer service professionals for a full‑time Customer Service Representative job in the Mount Prospect, IL area to join our amazing office team!

WHY YOU SHOULD JOIN OUR TEAM

We are a local company in a competitive industry that invests in our team and offers real opportunities for career growth. Our Customer Service Representatives earn top pay based on experience. Our team also enjoys great benefits, including health benefits, profit sharing, IRA retirement plan, and even your birthday is a paid day off!

ABOUT INTELLIGENT SERVICE PLUMBING, HEATING, COOLING, & DRAIN CLEANING

Serving Chicago since 1979, Intelligent Service is the company local residents trust for plumbing, HVAC, and indoor air quality. As market leaders, our clients rely on our exceptional service and problem‑solving acumen. Embracing our core model of helping people live in greater safety and comfort, our professional tradespeople ensure our high standards are met, our products and services exceed expectations, and overall customer satisfaction.

Our professional team is the foundation of our success. Which is why we provide a company culture comprised of trust, integrity, and transparency, as well as a clearly laid out path to build the life‑long career you want!

ARE YOU A GOOD FIT?

We are looking for someone with excellent communication and interpersonal skills who can solve issues for all kinds of clients with professionalism and patience. If you enjoy interacting with people on the phone, have good phone etiquette, are organized, detail‑oriented, manage your time well, and prioritize multiple tasks effectively, consider applying for this Customer Service Representative position.

WHAT WE NEED FROM YOU

As a Customer Service Representative you are the first point of contact when the customer calls into the office, becoming the voice of our company! You will provide superb customer service, help keep our office running smoothly, answer phones, schedule and confirm appointments, enter purchase orders, and process invoices. You will also help with various office tasks, including keeping the office clean and organized.

• Customer service experience and experience in the Plumbing and HVAC fields is a plus, but we are willing to train the right person
• Strong computer skills
• Flexible availability on weekdays and weekends
• Ability to work in our office

Shift availability (Shift 4): 6–10 PM M-F and Sat. & Sun 9 AM–5 PM

Apply today!

Location: 60056