CSR - Customer Service Representative

White Plumbing, Heating & Air; Springfield (MO); On-site; USD 17,908 - 24,796; Full time

Benefits offered by this job

Paid medical, Dental, and Life Insurance

Paid vacation

Paid holidays

401(k) retirement plan

Relocation assistance available

Job summary

White Plumbing, Heating & Air, located in Springfield, MO, is seeking a full-time CSR - Customer Service Representative. The role involves answering incoming calls, scheduling appointments, and supporting friendly customer interactions.

The position offers a wage between $13.00 and $18.00 per hour, and comes with excellent benefits including paid medical and vacation, a 401(k) plan, and more. Join a supportive team since 1989, focused on providing quality plumbing solutions.

Qualifications

• 1+ year of customer service representative experience.
• Ability to work collaboratively in a team environment.
• Ability to perform physical requirements including using a computer.

Responsibilities

• Answer incoming phone calls and schedule appointments.
• Dispatch field crews efficiently.
• Manage social media platforms to promote the business.

Skills

Customer service experience

Proficiency with computers

Excellent communication skills

Team collaboration

Self-motivated attitude

Education

High school diploma or equivalent

Tools

Microsoft Office

ServiceTitan

Job description

White Plumbing, Heating & Air, a trusted name in the plumbing industry, proudly serves clients throughout Springfield, MO. Our focus is on professional excellence and continuous growth, and we're looking for a dynamic person who also holds these values. Join our office as a full-time CSR - Customer Service Representative and take the next big step in your career!

Depending on experience, you earn a competitive wage of $13.00 - $18.00/hour. You also enjoy incredible benefits, such as:

• Paid medical, Dental, and Life Insurance
• Paid vacation
• Paid holidays
• A 401(k) retirement plan
• Supplemental insurance
• Relocation assistance is available and will be discussed during the interview process.

Sounds great, right? Keep reading to learn more about this rewarding position!

DAY IN THE LIFE

You normally work from 8:0 am - 5:00 pm, Monday - Friday.

As a CSR - Customer Service Representative, you ensure seamless communication between our customers and our service team. With an upbeat and friendly attitude, you answer incoming phone calls, schedule appointments, efficiently dispatch field crews, and respond to our customers' questions and concerns. You also manage social media platforms to promote our online presence and facilitate positive customer interactions. Your ability to effectively communicate information contributes to smooth workdays at our office!

REQUIREMENTS

• High school diploma or equivalent
• 1+ year of customer service representative experience
• Proficiency with computers and Microsoft Office applications
• Self-motivated attitude and a customer-oriented mindset
• Excellent verbal and written communication skills
• Ability to work collaboratively in a team environment
• Ability to perform the physical requirements of the job, including using a computer, sitting for extended periods, and moving objects weighing up to 25 lbs.
• 1+ year of experience with Service Titan, preferred

Customer service experience would be a plus! Experience with ServiceTitan software would also be preferred.

Are you eager to learn more and willing to take direction? Can you multi-task and keep up in a fast-paced environment? Do you want to build a rewarding career with a reputable service company? If YES, we want you as our CSR - Customer Service Representative!

ABOUT US

Since 1989, we have been a trusted company specializing in plumbing and gas work for new construction projects, with a notable focus on multi-family apartments. Recently, in June 2020, we established a service department catering to both residential and commercial systems. Our mission revolves around providing top-notch solutions and quality work while ensuring our clients' trust through our skilled and well-equipped employees. Our down-to-earth, small-business atmosphere is upheld by a team of expertly trained professionals who genuinely care about their colleagues and families. We prioritize creating a fun and supportive work environment, and in recognition of our employees' hard work, we offer excellent wages, benefits, and perks.

MAKE YOUR MOVE!

Our office needs you as our CSR - Customer Service Representative! If you think you're the right fit for this role, fill out our quick initial application today. We're excited to hear from you!

Candidates must successfully pass a background check, and we also conduct pre-employment drug testing. Please note that any job offer extended will be contingent upon the results of both background and drug testing.