CUSTOMER SERVICE REPRESENTATIVE

JBS; Mount Pleasant (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Vision, Medical, and Dental coverage (

Better Futures Program

Paid Time Off

401(k) with company match

Job summary

JBS in Mt. Pleasant, TX is seeking a Customer Service Representative to support logistics and transportation by handling customer communication, weekly billing, and payroll entry. This role requires strong organizational skills and attention to detail in a fast-paced environment.

You'll use TMW for trip accuracy, maintain payroll and billing documents, and assist the logistics and operations teams with various tasks. High School Diploma or GED is required, with benefits starting after 60 days.

Qualifications

• High School Diploma or GED required.

Responsibilities

• Maintain payroll and billing documents and submit them weekly.
• Work in TMW to ensure trips are completed correctly.
• Support logistics and operations teams with various tasks as needed.
• Perform other duties as assigned.

Skills

Customer service

Communication

Attention to detail

Adaptability

Education

High School Diploma or GED

Tools

TMW

Job description

Description

Position Title: Customer Service Representative

Department: Operations-TX Rendering Division

Location: Mt. Pleasant, TX

Reports to: Terminal Manager

Shift Time: Monday through Friday 6:00am to 3:00pm (Hours may change depending on task completion and driver or customer needs)

Position Summary

The Customer Service & Operations Coordinator supports logistics and transportation functions by managing customer communication, entering weekly billing, entering weekly driver payroll, and documentation. This role requires strong organizational skills, attention to detail, and the ability to adapt quickly in a dynamic, fast-paced environment.

Documentation & Reporting

• Maintain payroll and billing documents and submit them weekly
• Working in TMW to ensure trips are completed correctly

Additional Responsibilities

• Support logistics and operations teams with various tasks as needed
• Perform other duties as assigned

Education: High School Diploma or GED required.

Compensation and Benefits

• Benefits: Vision, Medical, and Dental coverage begin after 60 days of employment;
• Better Futures Program: 2 Year Community College tuition paid for you or your dependents;
• Paid Time Off: sick leave, vacation, and 6 company observed holidays;
401(k): company match begins after the first year of service and follows the company vesting schedule;
• Base salary range of $18-$20

The Company is dedicated to ensuring a safe and secure environment for our team members and visitors. To assist in achieving that goal, we conduct a drug, alcohol, and background check for all new team members post-offer and prior to the start of employment. The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.

EOE/Vets/Disability