Customer Service Representative

Jobtailor; Monroe (OH); On-site; USD 42,000 - 57,000; Full time

Job summary

Jobtailor in Ohio is seeking a dedicated customer service specialist to handle purchase orders and leases across CSafe’s range while delivering an end-to-end client experience.

You will collaborate with internal teams, resolve complaints, maintain schedules, and work on-site three to four days per week, using CRM systems and Office 365, with strong English communication.

Qualifications

• High School Diploma; BS/BA degree preferred.
• 5 years of customer service experience preferably in a leasing/technical company.
• Excellent communicator verbal and written in English.
• Proficient IT skills for system management and Office 365 based applications.
• Experience in using CRM system.
• Excellent Time-Management Skills - Ability to consistently reprioritize workload as needed while meeting deadlines.
• Strong prioritization skills.
• Organizational skills: able to balance multiple priorities.
• Ability to maintain a professional demeanor and excellent working relationships with internal and external customers in a fast-paced environment.
• Strong team player.
• Strong interpersonal skills.
• Must possess analytical thinking and reasoning skills.
• Must be thorough and exercise attention to detail.
• Must be able to set and maintain schedules.
• In office requirement – three (3) to four (4) days a week.

Responsibilities

• Processing purchase orders and leases, across CSafe’s full product and service range.
• Answering any incoming customer enquiries, using your in-depth knowledge of products, and utilizing all relative internal channels.
• Liaising with all relevant internal departments regarding the management of enquiries, orders, and lease requests through to completion – providing a true end-to-end customer experience.
• Take responsibility for the full resolution of assigned complaints and incidents – ensuring all relevant internal departments are engaged.
• Ensuring personal performance meets or exceeds the published Key Performance Indicator (K.P.I) targets.
• Completing trainings to ensure skills are in line with the job role requirements.
• In office presence of three to four days a week.

Skills

Customer service

Verbal communication

Written English

Time management

Prioritization

Organizational skills

Team player

Interpersonal skills

Analytical thinking

Attention to detail

Schedule management

Education

High School Diploma

Bachelor's degree preferred

Tools

CRM system

Office 365

Job description

Responsibilities

• Processing purchase orders and leases, across CSafe’s full product and service range.
• Answering any incoming customer enquiries, using your in-depth knowledge of products, and utilizing all relative internal channels.
• Liaising with all relevant internal departments regarding the management of enquiries, orders, and lease requests through to completion – providing a true end-to-end customer experience.
• Take responsibility for the full resolution of assigned complaints and incidents – ensuring all relevant internal departments are engaged.
• Ensuring personal performance meets or exceeds the published Key Performance Indicator (K.P.I) targets.
• Completing trainings to ensure skills are in line with the job role requirements.
• In office presence of three to four days a week.

Requirements

• High School Diploma, BS/BA degree preferred.
• 5 years of customer service experience preferably in a leasing/technical company.
• Excellent communicator verbal and written in English.
• Proficient IT skills for system management and Office 365 based applications.
• Experience in using CRM system.
• Excellent Time-Management Skills - Ability to consistently reprioritize workload as needed while meeting deadlines.
• Strong prioritization skills.
• Organizational skills: able to balance multiple priorities.
• Ability to maintain a professional demeanor and excellent working relationships with internal and external customers in a fast-paced environment.
• Strong team player.
• Strong interpersonal skills.
• Must possess analytical thinking and reasoning skills.
• Must be thorough and exercise attention to detail.
• Must be able to set and maintain schedules.
• In office requirement – three (3) to four (4) days a week.

Core Competencies

Demonstrates strong customer service skills with a focus on complaint resolution and effective communication. Proficient in IT systems management and CRM applications, ensuring a seamless end-to-end customer experience.