Customer Service Representative

Missouri Valley Chamber; Missouri Valley (IA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off and paid holidays

401(k) retirement plan

Continuing education support andLicens

Job summary

The Missouri Valley Chamber in Missouri Valley, Iowa, seeks a dedicated Customer Service Representative to support a busy insurance agency. You will maintain accurate records and ensure timely handling of policy changes and billing questions.

You will work closely with agents and underwriters, prepare quotes, and assist with new business applications while supporting daily office operations and client confidentiality.

Qualifications

• Minimum requirement is a high school diploma or equivalent.
• Prior experience in customer service is preferred.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Proficiency with basic computer applications and software.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and in-person.
• Process policy changes, endorsements, and updates accurately and timely.
• Assist clients with billing questions, payment processing, and policy documentation.
• Schedule appointments and maintain organized client files and follow-up activities.
• Collaborate with agents and underwriters to resolve client issues and policy concerns.
• Prepare quotes and assist with new business applications under supervision.
• Maintain confidentiality and safeguard sensitive client information.
• Support daily office operations and participate in ongoing training.

Skills

Customer service experience

Attention to detail

Multitasking

Computer literacy

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

We are seeking a dedicated and detail-oriented Customer Service Representative (CSR) to join our fast-paced insurance agency in Missouri Valley, Iowa. The ideal candidate will provide exceptional customer support, maintain accurate records, and help ensure the efficient operation of the office. This is a key role for maintaining client satisfaction and agency success.

Key Responsibilities:

• Respond promptly and professionally to client inquires via phone, email and in-person
• Process policy Changes, endorsements, and updates accurately and in a timely manner
• Assist clients will billing questions, payment processing, and policy documentation.
• Schedule appointments and maintain organized client files and follow-up activities.
• work closely with agents and underwriters to resolve client issues and policy concerns.
• Prepare quotes and assist with new business applications under agent supervision.
• Maintain confidentiality and safeguard sensitive customer information.
• Support daily office operations
• Participant in ongoing training and development to stay current on insurance products and procedures.

Qualifications:

• High School Diploma or Equivalent
• Prior customer service experience
• Strong attention to detail and ability to multitask in a busy environment
• Proficient in basic computer applications.

Benefits:

• Competitive hourly wage based on experience
• Health insurance
• Paid time off and paid holidays401(k) retirement plan
• Continuing education support and licensing assistance