Customer Service Representative

Pronto Heating and Air Conditioning; Minneapolis (MN); On-site; USD 57,859,000 - 71,635,000; Full time

Benefits offered by this job

Health

Dental

Paid vacation

Vision

401(k)

Job summary

Pronto Heating & Air Conditioning in Edina, MN is seeking a Customer Service Representative to join our family-owned HVAC team. This full-time role blends customer service, administrative tasks, and dispatch duties to deliver outstanding service.

Join a trusted company with 60+ years of experience, offering competitive pay, comprehensive benefits, and growth opportunities. You will handle calls, schedule appointments, and support technicians while ensuring client satisfaction and a positive team

Qualifications

• 1+ years of customer service experience (call center a plus).
• Excellent written and verbal communication skills.
• Tech-savvy with data entry and Excel knowledge.
• Bilingual skills are a plus.
• Dispatch or home service experience is a bonus.

Responsibilities

• Engage with Customers: Answer incoming calls and make outgoing calls to assist clients, providing them with the information they need in a professional and friendly manner.
• Coordinate Scheduling: Schedule appointments, ensuring our HVAC technicians arrive on time and maximize their efficiency.
• Dispatch Calls: Assign and track HVAC service calls to field technicians, ensuring timely updates for clients.
• Handle Administrative Duties: Help process permits, schedule inspections, complete rebate paperwork, handle equipment registration, and prepare follow-up packets.

Skills

Customer service

Call center experience

Communication skills

Excel skills

Bilingual (nice to have)

Tools

Excel

Job description

Join the Pronto Heating & Air Conditioning Team as a Customer Service Representative!

Location: Edina, MN

Position: Full-Time

Are you a motivated, customer-focused individual looking to make a difference? Pronto Heating & Air Conditioning, a trusted family-owned HVAC company with over 60 years of experience, is expanding and seeking a Customer Service Representative (CSR) to join our dynamic team! This full-time role combines customer service, administrative tasks, and dispatch duties, all while ensuring our clients receive the highest level of service.

Why Work with Us

At Pronto Heating & Air Conditioning, we offer more than just a job – we offer a career with a supportive team and a company that values your contributions. Our employees are the backbone of our success, and we pride ourselves on providing competitive pay, outstanding benefits, and growth opportunities.

• Competitive Pay: Starting at $21/hr + commission
• Stay-on Bonus: $500 after 6 months
• Comprehensive Benefits: Health, dental, paid vacation, vision, and 401(k)
• Team Culture: A friendly, supportive, and fun work environment
• Opportunities for Growth: We invest in your development and career advancement

What You'll Do

As a CSR and dispatcher at Pronto Heating & Air Conditioning, you'll play a crucial role in providing exceptional customer experiences. Every day will bring variety as you:

• Engage with Customers: Answer incoming calls and make outgoing calls to assist clients, providing them with the information they need in a professional and friendly manner.
• Coordinate Scheduling: Schedule appointments, ensuring our HVAC technicians arrive on time and maximize their efficiency.
• Dispatch Calls: Assign and track HVAC service calls to field technicians, ensuring timely updates for clients.
• Handle Administrative Duties: Help process permits, schedule inspections, complete rebate paperwork, handle equipment registration, and prepare follow-up packets.

Your ability to juggle multiple tasks while delivering outstanding service is key to our success.

What We're Looking For

We want a dependable and detail-oriented individual who thrives in a fast-paced environment. If you have a passion for customer service and enjoy problem-solving, you'll be a perfect fit for our team!

• 1+ years of customer service experience (Call center experience is a plus!)
• Excellent communication skills, both written and verbal
• Tech-savvy with strong computer skills (data entry, Excel knowledge)
• Bilingual skills are a plus
• Previous dispatch or home service experience is a bonus

Why Pronto Heating & Air Conditioning

We are more than just an HVAC company – we are a team that values professionalism, respect, and reliability. We pride ourselves on our commitment to providing top-notch service to our clients, and we do it all while maintaining a fun, friendly atmosphere. We also understand the importance of work-life balance, so we offer paid vacation and great benefits to support your well-being.

Salary: $21 per hour