Customer Service Representative

Accreditation Council for Graduate Medical Education; Millstadt (IL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Mental health resources

401(k) matching

Student loan assistance

Paid time off

Holidays

Job summary

AmeriVet is seeking a Customer Service Representative for Mon-Clair Animal Hospital. You will greet clients, check them in, and coordinate with veterinarians and techs throughout the visit. Excellent communication skills and comfort with phone and in-person interactions are essential, with veterinary office experience preferred.

Training will be provided to fit our software and procedures. We offer competitive hourly pay, a schedule with standard days, and a supportive team environment focused

Qualifications

• Experience working with the public
• Excellent communication skills over the phone and in person
• Experience in a veterinarian office (preferred)

Responsibilities

• Greet clients as they arrive and check them into the system
• Room client and pet when technicians are busy
• Answer phone calls, check voicemails and emails
• Prepare estimates and collect payment at time of service
• Refill medications and prepare for the next day
• Confirm appointments and manage reminders
• Assist with in-house cleaning and end-of-day closing and reports
• Occasionally assist with hands-on pet care alongside technicians

Job description

We are looking for a Customer Service Representative to join our team at Mon-Clair Animal Hospital.

We are looking for someone who has experience working with the public, great communication skills over the phone as well as in person. We prefer you have experience in a veterinarian office.

You must be a fast learner with our software program, and willing to adapt and learn a new program, when that time comes.

Your duties will include greeting clients as they arrive, checking them into the system, rooming the client and pet, if techs are busy. Answering phone calls, checking voicemails, emails. You will be responsible for preparing estimates, collecting payment at the time of service, refilling medications, preparing for the next day, confirming appointments if they are not confirmed thru reminders, helping with in house cleaning, deposits and end of day closing and reports. All of this and occasionally hands on with the pets, to help a tech.

We will be willing to train, if we feel you and your personality would be a good fit with our team.

Compensation: $15-$19/hr depending on experience

Current office hours are Monday- Tuesday and Thursday-Friday. No late hours.

Hours may change, and you must be flexible, with a changing schedule.

At AmeriVet, we\'re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here\'s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.