Customer Service Representative

AmeriVet; Edina (MN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Job summary

AmeriVet is seeking an enthusiastic client services representative to support our veterinary team. You will handle calls, emails, and appointment scheduling while maintaining accurate client records and processing payments.

Ideal candidates bring great communication, empathy, and multitasking skills. Experience in healthcare or veterinary settings is preferred, with the ability to use scheduling software and online tools. Join a caring, team-focused environment.

Qualifications

• High school diploma or equivalent required.
• Excellent communication skills and a compassionate, client-focused approach.
• Prior customer service experience, ideally in veterinary/healthcare.
• Basic proficiency with technology, scheduling software, and online platforms.
• Strong organizational skills to handle multiple tasks during busy periods.

Responsibilities

• Answer calls and emails promptly with professional service.
• Schedule appointments per client needs and veterinarian availability; forward booking.
• Send reminders, confirmations, and follow-ups to keep pets on track.
• Re-engage lapsed clients to book appointments.
• Greet clients and ensure a positive visit experience.
• Triage inquiries and direct complex questions to the medical team.
• Maintain empathy and calmness with upset clients; promote services and promotions.
• Update client/patient records in the practice management system; process payments and insurance claims.

Skills

Customer service

Communication

Empathy

Multitasking

Education

High school diploma

Tools

Scheduling software

Practice management system

Job description

Key Responsibilities

Client Communication & Scheduling

• Answer calls and emails promptly with professional, friendly service
• Schedule appointments based on client needs and veterinarian availability, including forward booking
• Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets’ care on track
• Make outbound calls to re-engage lapsed clients and encourage them to schedule appointments

Client Relations & Service

• Greet clients warmly and ensure a positive experience throughout their visit
• Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team
• Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor
• Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives

Managing Patient Information & Technology

• Update client and patient records in our practice management system with accuracy and efficiency
• Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims
• Maintain organized records of client communications and appointments to streamline operations

Support the Medical Team & Practice Operations

• Provide clients with accurate post-visit instructions, including medication schedules and follow-up care
• Help maintain a clean, organized reception area and assist with daily practice operations as needed
• Inform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online store

Compensation: $15-$20 depending on experience

Qualifications

• High school diploma or equivalent work experience required
• Excellent communication skills and a strong desire to provide compassionate, client-focused service
• Prior customer service experience, preferably in a veterinary or healthcare setting
• Basic proficiency with technology, including scheduling software and online communication platforms
• Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.

Working Conditions

• Must be able to work in a fast-paced, dynamic environment.
• Occasional lifting up to 40 pounds independently and physical tasks may be required

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.