Customer Service Representative

American Systems; Millington, Northern (TN, KY); Hybrid; USD 30,000 - 31,000; Full time

Job summary

AMERICAN SYSTEMS is seeking a Customer Service Representative in Millington, TN to support military Sailors and their families. You will handle inquiries by phone, email, chat, and other channels, document information, and use CRM systems and internal tools to resolve issues across the US and abroad as needed.

Ideal candidates will have 3–4 years of customer service experience, be able to work nights and weekends, type at least 30 WPM, and be eligible for a Secret clearance.

Qualifications

• Secret clearance eligible; U.S. citizenship required for clearance.
• Must have ability to work nights and weekends.
• Typing speed of at least 30 WPM.
• Spanish speakers preferred.

Responsibilities

• Act as first step in multi-tiered support for Military Sailors and families.
• Investigate and resolve customer inquiries via phone, e‑fax, email, chat, and other channels.
• Utilize CRM applications, internal/external websites, and telephone systems.
• Enter supporting information accurately into systems and web forms.
• Receive training on military programs to provide support across the continental US and abroad.
• Opportunity for growth into Supervisory/Specified Teams based on skill.

Skills

Secret Clearance Eligible

Spanish speakers

Typing 30 WPM

Education

Associates degree

Bachelor’s degree

Job description

Overview

AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training.

Responsibilities

• Act as the first step in a multi-tiered support to Military Sailors and their families.
• Investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communications channels.
• Utilize various essential software applications including internal and external websites, telephone systems, CRM applications, and other resources.
• Enter applicable supporting information into systems and web forms on an application via computer and all transactions must be conducted accurately.
• Receive training on a variety of relevant military programs and applications to provide the needed support to customers throughout the Continental US and Abroad.
• Work towards opportunities for growth as many agents have been hand selected for Shift Supervisors and/or assigned to Specified Teams within the call center based on skill levels.

Qualifications

• Secret Clearance Eligible (U.S. Citizenship Required for the purposes of obtaining/holding a U.S. security clearance)
• Four (4) years’ experience, or three (3) years with Associates degree, or two (2) years with Bachelor’s degree related experience in customer service and responding to requests for information
• The ability to work in a fast-paced environment with the flexibility to work nights and weekends
• The ability to type at least 30 WPM
• Spanish speakers

Pay Transparency Statement

AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $21.72/Hr. - USD $22/Hr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.

EEO Statement

EEO Race/Sex/Disability Status/Veteran Status