Customer Service Representative III

Sdatasystems.Com; Pensacola (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Sdatasystems.Com in Pensacola, FL is seeking a Customer Service Representative to support Navy Sailors and families at Naval Air Station Pensacola.

This on-site role requires eligibility for a DOD Secret clearance and offers training on military programs with potential growth into supervisory positions.

You will handle inquiries via phone, email, chat, and ensure accurate data entry across CRM systems.

Qualifications

• DOD Secret security clearance eligible.
• Experience in customer service and contact center preferred.
• Experience with CRM systems and quick learning of new technologies/tools.
• Ability to quickly gain rapport with customers and resolve service requests using CRM.
• Knowledge of printer functions, connectivity, and basic printer/scanning troubleshooting.
• Strong verbal and written communication skills.
• Demonstrated ability to multitask in a fast-paced environment.
• Typing speed of at least 30 WPM.
• Flexible to work nights and weekends as required.

Responsibilities

• Serve as the first step in a multi-tiered support for military Sailors and families.
• Investigate and resolve inquiries via phone, e-fax, email, chat, and other channels.
• Use CRM systems and other software to process information.
• Enter data accurately into systems and web forms.
• Receive training on military programs to assist customers nationwide.
• Opportunity for growth into supervisory roles within the call center.

Skills

CRM systems

Communication

Typing 30 WPM

Customer service

Problem solving

Job description

Customer Service Representative

Naval Air Station Pensacola, FL 32508 – On‑Site Position – 24/7/365 Flexibility

Do you have strong customer service skills? Are you looking for an opportunity to assist our Navy Sailors and their families? If the answer is yes, then we have a great opportunity for you!

We are looking for a Customer Service Representative who is eligible for a Secret clearance to join our growing team in Pensacola, FL.

Responsibilities

• Act as the first step in a multi‑tiered support to Military Sailors and their families.
• Investigate and resolve customer inquiries via phone, e‑fax, email, chat, and other communications channels.
• Utilize various essential software applications including internal and external websites, telephone systems, CRM applications, and other resources.
• Enter applicable supporting information into systems and web forms on an application via computer and all transactions must be conducted accurately.
• Receive training on a variety of relevant military programs and applications to provide the needed support to customers throughout the Continental US and Abroad.
• Work towards opportunities for growth as many agents have been hand selected for Shift Supervisors and/or assigned to Specified Teams within the call center based on skill levels.

Qualifications

• DOD Secret Security Clearance Eligible
• Experience in customer service and responding to requests for information in a timely manner; contact center experience preferred
• Experience with CRM systems and the ability to quickly learn and adapt to new technologies, tools, and operational processes
• Ability to quickly gain rapport with customers, identify customer concerns, and leverage documentation and CRM systems to resolve service requests
• Knowledge of printer functions, connectivity, and basic printer/scanning troubleshooting
• Strong verbal and written communication skills, with the ability to clearly explain technical actions and solutions to customers
• Demonstrated ability to multitask, prioritize, and manage time effectively in a fast‑paced environment
• The ability to type at least 30 WPM
• Flexibility to work varied schedules, including nights and weekends, as required

EEO Statement

Strategic Data Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.