Customer Service Representative

PrideNow; Milford (OH); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement savings

Life & disability insurance

Employee discounts

Job summary

PrideNow in Milford, OH is seeking a Customer Service Admin to support the inside sales and retail operations. The role blends administrative duties with customer service and sales support to ensure accurate orders and timely communication with customers.

Key responsibilities include processing orders, maintaining accounts, and coordinating with warehouse and logistics to resolve issues while delivering exceptional service. Strong data entry and CRM skills are preferred.

Qualifications

• Customer service admin role experience preferred.
• Experience with order processing and data entry.
• Experience with CRM software and sales support tools.
• Knowledge of products/coatings is a plus.
• Ability to meet deadlines in fast-paced environment.
• Strong communication and interpersonal skills.

Responsibilities

• Respond to customer inquiries and maintain client relationships.
• Process, track, and ship internal sales orders; set up new accounts.
• Enter consignments, credits, and debits with Finance and logistics.
• Answer inquiries and manage files access.
• Collaborate with warehouse, sales, and procurement to resolve delays.

Skills

Communication

CRM software

Multitasking

Data entry

Product knowledge

Sales metrics

Administrative tools

Tools

CRM systems

Sales support software

Job description

Our client in Paint Manufacturing is looking to hire a Customer Service Admin in Milford, OH, 45150

Pay Rate: $24 Per hour

Job Description

A Customer Service Admin plays a key role in enabling the company’s Customer Service team to deliver exceptional customer service and achieve sales targets. This role blends administrative, customer service, and sales support functions to ensure smooth operations across Company

Core Responsibilities

• Customer Support & Communication: Respond to customer inquiries, complaints, and requests; maintain positive client relationships and ensure satisfaction
• Order & Account Management: Process, track, and ship internal sales orders; As well as set up all new accounts and account maintenance.
• Accounting: Enter all Consignment billings, Credits, and Debits on a daily and weekly basis, which includes communicating with Finance, Customers, Pricing, outside Logistics vendors, and Customer Service.
• Technical & Information Support: Answer customer inquiries regarding specific paperwork and manage the system that enables the customers to access those files.
• Cross-Functional Collaboration: Partner directly with warehouse teams, commercial sales managers, and procurement to resolve supply chain shortages or unexpected transportation delays.

Skills & Qualifications

• Strong communication and interpersonal skills for direct customer interaction and internal Client customer interaction.
• Proficiency in sales support software, CRM systems, and administrative tools.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Knowledge of Client products, coatings, or specialty materials is a plus.
• Detail-oriented with accuracy in data entry, order processing, and reporting.
• Goal-oriented mindset with the ability to interpret sales metrics and contribute to targets

Typical Work Environment

Client Customer Service Admin work in a dynamic, customer-focused environment across various locations, supporting both inside sales and retail operations. The role will involve office-based tasks and phone/email communication.

Why It Matters at company

By ensuring accurate order processing, timely delivery, and strong customer service, the Customer Service Admin helps Company maintain its reputation for quality and reliability, while enabling the sales team to focus on building relationships and closing deals.

If you’re considering this role, Company values collaboration, innovation, and a commitment to making a positive impact alongside customers and communities

ABOUT US:

PrideNow is Pride Global’ s light industrial staffing organization, a distinguished division within the Pride Global umbrella.

Aligned with the overarching mission of Pride Global, we specialize in delivering top-tier human resources and workforce solutions to the light industrial industry. Leveraging the strength of our global network, PrideNow is dedicated to empowering diversity, ensuring compliance, and driving unparalleled success for businesses. As part of the Pride Global family, we bring forth a commitment to excellence and a comprehensive approach to meeting the unique staffing needs of our clients worldwide. Welcome to PrideNow, where our local expertise seamlessly integrates into the global excellence of Pride Global, shaping a future of dynamic workforce solutions.

Benefits Disclosure:

Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - offer eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

EEO STATEMENT:

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

PrideGlobal and its affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodation:

We are committed to providing reasonable accommodation for applicants and employees with disabilities. If you require reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates:

Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.