Customer Service Representative

Exchange Bank: Relationships You can Bank On; Kearney (NE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

Vacation and Sick Pay

401k with company match

Job summary

Exchange Bank in Nebraska seeks a Customer Service Representative (CSR) for a full-time, Monday–Friday schedule with rotating Saturdays. The CSR will handle deposits, withdrawals, payments, and cross-sell bank services while maintaining accuracy and exceptional customer service.

The position requires a high school diploma, basic math skills, cash handling experience, and strong communication. Equal opportunity employer, M/F/Disability/Protected Veteran.

Qualifications

• Basic math skills and strong customer service.
• Cash handling experience preferred.
• Excellent customer relation skills required.
• Excellent keyboarding, calculator and PC skills required.
• Ability to work in a team environment and handle multiple tasks.
• High level of accuracy with attention to detail and ability to handle confidential information.

Responsibilities

• Assist customers with deposits, withdrawals, payments and coin/cash orders in a friendly manner.
• Balance cash drawer daily and verify transaction accuracy.
• Identify fraudulent activity to help prevent potential loss for the bank.
• Maintain knowledge of the bank's products and services.
• Perform other duties or special projects as assigned.

Skills

Basic math

Customer service

Cash handling

Communication

Teamwork

Attention to detail

Confidentiality

Education

High School diploma or equivalent

Job description

This is a Full Time position, M-F with rotating Saturdays.

A full benefits package is available including:

• Health, dental, vision, disability and life insurance.
• Vacation and Sick Pay, 11 paid holidays
• 401k plan with company match

The Customer Service Representative (CSR) will perform branch and customer service duties. The successful candidate will be responsible for accepting retail, commercial checking and savings deposits, cashing checks and savings withdrawals, processing loan payments and assist with night depository and vault duties as assigned. The CSR will provide quality service, through use of effective listening and communication skills with the customers. The CSR will also actively look for additional opportunities to refer and cross-sell bank services while processing transactions.

Job Duties

• Assist Customers with deposits, withdrawals, payments and coin/cash orders in a friendly courteous manner.
• Maintain accuracy of transactions and verify accuracy by balancing a cash drawer daily.
• Identify fraudulent activity to help prevent potential loss for the bank.
• Maintain a well-developed and current working knowledge of the complete line of products and service offered by the bank.
• Perform other duties or special projects as assigned.

JOB QUALIFICATIONS/REQUIREMENTS

• High School diploma or equivalent required.
• Basic math skills and strong customer service.
• Cash handling experience/previous CSR/Teller experience preferred.
• Excellent customer relation skills required.
• Excellent keyboarding, calculator and personal computer skills required.
• Must be able to demonstrate organizational and communication skills in addition to the ability to handle multiple tasks in a professional and efficient manner.
• Ability to work in a team environment.
• High level of accuracy with attention to detail and ability to handle confidential information.

Exchange Bank is an Equal Opportunity Employer, M/F/Disability/Protected Veteran.