First Notice of Loss - Customer Service Representative

United Automobile Insurance Company; Miami (FL); Remote; USD 40,000 - 60,000; Full time

Job summary

United Automobile Insurance Company is seeking a First Notice of Loss - Customer Service Representative to join our Miami team. The representative will assist policyholders with claims reporting and provide information on the claims process. This role offers remote work in the Southeast region, and aims to ensure high-quality customer support in a supportive environment.

Benefits

401(k) Retirement Savings Plan with employer match

Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance

Paid Time Off, Holidays, and Leave programs

Flexible spending accounts

Life Insurance and Disability options

Qualifications

• At least 1 year of experience in a similar customer service role.
• Knowledge of property and casualty insurance policies is a plus.

Responsibilities

• Act as the first point of contact for policyholders reporting losses.
• Gather relevant information such as policy details and incident specifics.
• Provide empathetic guidance to policyholders on the claims process.

Skills

Bilingual (English & Spanish)

Strong communication skills

Detail-oriented

Excellent organizational skills

Education

High school diploma or equivalent

Associate’s degree

Job description

First Notice of Loss - Customer Service Representative

Join to apply for the First Notice of Loss - Customer Service Representative role at United Automobile Insurance Company

First Notice of Loss - Customer Service Representative

Join to apply for the First Notice of Loss - Customer Service Representative role at United Automobile Insurance Company

COMPANY OVERVIEW:

Founded in 1989, United Automobile Insurance Company is an innovative and established organization looking for Customer Service Representatives to join our team. Family-owned, UAIC, is one of the largest privately held property and casualty insurance companies in the United States. The key to our growth and success is a commitment to providing quality service to our agents and customers, by providing disciplined underwriting, and strategic claims handling. Our ongoing efforts to invest substantial resources in personnel and technology are the foundation of our promise of assuring maximum efficiency and specialized operations in the industry. We are proud that our independent agents and customers have recognized our dedication by making UAIC the market leader in every state where we conduct business.

COMPANY OVERVIEW:

Founded in 1989, United Automobile Insurance Company is an innovative and established organization looking for Customer Service Representatives to join our team. Family-owned, UAIC, is one of the largest privately held property and casualty insurance companies in the United States. The key to our growth and success is a commitment to providing quality service to our agents and customers, by providing disciplined underwriting, and strategic claims handling. Our ongoing efforts to invest substantial resources in personnel and technology are the foundation of our promise of assuring maximum efficiency and specialized operations in the industry. We are proud that our independent agents and customers have recognized our dedication by making UAIC the market leader in every state where we conduct business.

SCOPE:

As a First Notice of Loss (FNOL) Customer Service Representative, you will serve as the first point of contact for policyholders following an accident or loss. In this critical role, you’ll provide compassionate, timely, and accurate assistance to customers as they report new claims and seek updates on existing ones. You’ll gather essential details, assess the initial claim situation, and ensure each customer feels supported and informed throughout the process. This position offers a remote work arrangement within the Southeast region.

DUTIES:

• Act as the first point of contact for policyholders reporting losses or damages
• Gather relevant information, such as policy details, incident specifics, and contact information
• Clarify coverage terms as needed
• Offer clear and empathetic guidance to policyholders on next steps in the claims process
• Explain the required documentation and information needed to process the claim
• Accurately record all information gathered during the FNOL process in the company's claims management system
• Ensure completeness and accuracy of claim reports
• Liaise with claims adjusters and inspectors to schedule assessments and inspections, if necessary
• Provide adjusters with detailed information regarding the reported loss
• Address any concerns or questions the policyholder may have
• Ensure all FNOL processes adhere to company policies, industry regulations, and legal requirements
• Provide feedback to management on ways to improve the FNOL process for enhanced customer satisfaction and efficiency
  
  

EDUCATION:

• High school diploma or equivalent (Associate’s degree is a plus)
  
  

SKILLS & EXPERIENCE:

• Bilingual (English & Spanish)
• At least 1 year of experience in a similar customer service role, preferably in the property and casualty insurance industry
• Strong communication skills, both written and verbal
• Detail-oriented with excellent organizational skills
• Knowledge of property and casualty insurance policies, coverage, and claims processed is a plus
  
  

BENEFITS:

• 401(k) Retirement Savings Plan with employer match
• Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance
• Paid Time Off, Holidays, and Leave programs
• Flexible spending accounts
• Basic Life Insurance and Voluntary Life/ADD
• Voluntary Short Term and Long-Term Disability
  
  

The salary for this position will vary based on experience and qualifications. Candidates are encouraged to discuss compensation during the interview process.

UAIC participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. For more information about E-Verify, please visit https://www.e-verify.gov/.

UAIC is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. All employment decisions at UAIC are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Financial Services, Software Development, and Technology, Information and Internet

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