Customer Service Representative

Spencers TV and Appliance; Mesa (AZ); Presencial; USD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

HSA

Health insurance

Paid time off

Vision insurance

401(k)

Dental insurance

Descripción de la vacante

Spencers Best Pest Control is seeking an experienced Customer Service & Inside Sales Representative to join our team in the Greater Phoenix area. The role focuses on customer service, scheduling, inbound sales, and follow-up with existing customers while converting new leads into recurring customers.

The ideal candidate has pest control industry experience, strong phone and interpersonal skills, and the ability to discuss pricing, service options, and objections.

Formación

• 2+ years in pest control customer service (minimum required).
• Experience in pest control sales or inside sales is strongly preferred.
• Strong telephone and interpersonal communication skills.
• Comfort discussing pricing, presenting service options, overcoming objections, and asking for the sale.
• Strong organizational and follow-up skills.
• Experience with customer management and scheduling software.
• Professional, dependable, positive, and team-oriented.

Responsabilidades

• Answer and professionally manage inbound customer and sales calls.
• Convert inbound leads into scheduled services and recurring customers.
• Conduct outbound sales and customer follow-up calls.
• Schedule and reschedule customer service appointments.
• Assist customers with service, account, and billing questions.
• Handle customer concerns professionally and work toward appropriate resolutions.
• Explain pest control services, service plans, and pricing.
• Follow up with leads and open sales opportunities.
• Maintain accurate customer records, account notes, and follow-up activities.
• Coordinate with technicians and management to ensure a strong customer experience.
• Follow established customer service and office procedures.

Conocimientos

Pest control customer service

Inside sales

Telephone skills

Organizational skills

Scheduling software

Communication

Herramientas

CRM software

Scheduling software

Descripción del empleo

Benefits:

• HSA
• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• Dental insurance

Company Overview

Spencers Best Pest Control is a growing pest control company serving the Greater Phoenix area. Backed by the trusted Spencers name, we focus on exceptional service, professionalism, and lasting customer relationships.

This is a great opportunity for an experienced pest control professional to join our growing team and advance with the company as we expand.

Position Summary

We are seeking an experienced Customer Service & Inside Sales Representative to join our team. This role handles customer service, scheduling, inbound sales, and customer follow-up. The ideal candidate has pest control industry experience and can effectively support existing customers while converting new leads into recurring customers.

Key Responsibilities

• Answer and professionally manage inbound customer and sales calls
• Convert inbound leads into scheduled services and recurring customers
• Conduct outbound sales and customer follow-up calls
• Schedule and reschedule customer service appointments
• Assist customers with service, account, and billing questions
• Handle customer concerns professionally and work toward appropriate resolutions
• Explain pest control services, service plans, and pricing
• Follow up with leads and open sales opportunities
• Maintain accurate customer records, account notes, and follow-up activities
• Coordinate with technicians and management to ensure a strong customer experience
• Follow established customer service and office procedures

Qualifications

• Minimum of 2 years of pest control customer service experience required
• Pest control sales or inside sales experience strongly preferred
• Strong telephone and interpersonal communication skills
• Comfortable discussing pricing, presenting service options, overcoming objections, and asking for the sale
• Strong organizational and follow-up skills
• Comfortable working with customer management and scheduling software
• Professional, dependable, positive, and team-oriented
• Ability to work effectively in a growing and evolving organization

Ideal Candidate

We are looking for more than someone to simply answer phones. The ideal candidate understands the pest control business, knows how to take care of customers, recognizes sales opportunities, follows through on commitments, and wants to become an important part of a growing organization.