Sales & Retention Specialist

Pro-Active Pest Control; Sacramento (CA); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation with sales-bn

Flexible scheduling

Medical, Dental, Vision after 60 days

401(k) with company match

PTO

Job summary

Pro Active Pest Control is seeking a Sales & Retention Specialist to engage customers, resolve pest concerns, and educate on services from start to finish. You will generate leads, respond to inquiries on Google/Yelp, and conduct outbound outreach while maintaining a 5-Star customer service standard.

The role emphasizes collaboration with the team, a positive attitude, and the ability to learn multiple systems. Remote availability supports flexible scheduling in California and beyond.

Qualifications

• 18+ years old.
• Previous sales and customer service experience required.
• Strong communication and interpersonal skills.
• Positive, customer-focused attitude.
• Good phone etiquette and tone.
• Able to multitask and manage time effectively.
• Comfortable learning multiple computer systems.
• Self-motivated and results-driven.
• Able to work independently or in a team.
• Adaptable in a fast-paced environment.
• Experience selling Pest Control services and knowledge of Field Routes software preferred.

Responsibilities

• Generate leads and sales opportunities for the company.
• Answer inbound customer calls and messages via Google/Yelp.
• Make outbound calls to potential and existing customers.
• Educate customers on services, products, and treatment options.
• Resolve customer concerns and retention-related issues.
• Build and maintain positive, professional customer relationships.
• Maintain high level of customer service and 5-Star communication standards.
• Stay up to date on services, procedures, and policies.
• Collaborate with team members and management.

Skills

Sales experience

Customer service

Strong communication

Multitasking

Team player

Learn new systems

Pest control knowledge

Tools

Field Routes software

Job description

Pro Active Pest Control is looking for upbeat, motivated, and customer-focused individuals to join our growing Sales & Retention Team! As a Sales & Retention Specialist, you play a key role in the continued growth and success of our company. You will work directly with customers to help resolve pest concerns, answer questions, provide service solutions, and create a positive customer experience from start to finish.

If you enjoy helping people, building relationships, and working in a positive team environment, we would love to hear from you.

About Us

Pro Active Pest Control is a family-owned and locally operated pest control company proudly serving California and Arizona. As a 5-Star rated company, we are committed to providing exceptional customer service and helping protect our customers’ homes, families, pets, and businesses from pests safely, quickly, and affordably.

We believe our employees are one of the most important parts of our success. We invest heavily in training, technology, and employee development to create opportunities for long-term growth and career advancement. We strive to maintain a supportive, team-oriented, and upbeat workplace where employees can succeed both personally and professionally.

If you're looking for a company that values its employees, encourages growth, and promotes a positive culture - apply today!

Job Responsibilities

• Generate leads and sales opportunities for the company
• Answer inbound customer calls and respond to messages through platforms such as Google and Yelp
• Make outbound calls to potential and existing customers as needed
• Educate customers on company services, products, and treatment options
• Assist in resolving customer concerns and retention-related issues
• Build and maintain positive, professional customer relationships
• Maintain a high level of customer service and 5-Star communication standards
• Stay up to date on company services, procedures, and policies
• Work collaboratively with team members and management

Qualifications

• Must be at least 18 years old
• Must have previous sales and customer service experience
• Strong communication and interpersonal skills
• Professional, positive, and customer-focused attitude
• Strong phone etiquette and communication tonality
• Ability to multitask and manage time effectively
• Comfortable learning and working within multiple computer systems
• Self-motivated and results-driven
• Ability to work independently and as part of a team
• Adaptable and willing to learn in a fast-paced environment
• Experience in selling Pest Control services and knowledge of Field Routes software preferred

Benefits & Perks

• Competitive compensation with sales bonus opportunities
• Flexible scheduling
• Opportunities for career growth and advancement
• Medical, Dental, and Vision benefits after 60 days
• 401(k) with 3% company match
• Paid Time Off (PTO)
• Birthday Holiday
• Pest Service Plan for employees and their families
• Company-provided assets/equipment
• Quarterly company events and team activities

Job Type: Full-Time

Work Setting: Remote

Schedule: Varies