Customer Service Coordinator

PestCo; Casa Grande (AZ); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, and Vision Insurance

401(k) with Employer Match

Employee Assistance Program

PestCo Discounts Program

Job summary

A pest control company in Arizona is seeking a full-time Customer Service Representative to manage customer calls, maintain a database, and coordinate schedules for sales representatives. The ideal candidate has a high school diploma, strong communication and customer service skills, and is detail-oriented. Benefits include medical insurance, paid time off, bonuses, and training resources. PestCo values equal employment opportunities and offers a comprehensive benefits package.

Qualifications

• Strong verbal, written, and in-person communication skills.
• Firm knowledge of Microsoft Word, Excel, PowerPoint, and Mac.
• Self-motivated and results-driven attitude.

Responsibilities

• Manage incoming calls and customer inquiries.
• Maintain customer lead database.
• Respond to customer questions and concerns.
• Develop knowledge of company products and services.
• Coordinate daily scheduling for sales representatives.

Skills

Communication skills

Customer service skills

Attention to detail

Microsoft Office proficiency

Education

High school diploma or equivalent

Job description

Location

Chandler, AZ

Position Type

Full‑Time

Schedule

Monday‑Friday 8 am‑4 pm

Compensation

Starting at $18/hour (With Additional Commission & Bonuses!)

Key Responsibilities

• Manage incoming calls and customer inquiries.
• Manage and maintain a customer “Sales lead” database.
• Respond to routine customer questions and concerns promptly as needed.
• Identify and assess customer inquiries to achieve customer satisfaction.
• Maintain an efficient calendar of day‑to‑day activities.
• Develop a strong knowledge of the company’s products, processes, and services.
• Coordinate and manage the daily scheduling of routes for sales representatives and termite technicians.
• Accurately document and input treatment details into the Treatment Application Record Form (TARF).
• All duties for Customer Service Representative assigned by management.

Qualifications & Requirements

• High school diploma or equivalent.
• Strong communication skills effectively through verbal, written, and in‑person.
• Strong customer service and in‑person presentation skills.
• Strong attention to detail and accurate record keeping.
• Self‑motivated and results driven.
• Firm knowledge of Microsoft Word, Excel, PowerPoint, Mac.
• Pass a background check.
• Pest control experience preferred but not required.

Why Join the PestCo Team?

Comprehensive Benefit Plans

• Overtime, commissions, and bonuses (for applicable roles)
• Paid Time Off, Paid Sick Time, & Paid Holidays
• Medical, Dental, and Vision Insurance
• Company‑Provided Life Insurance
• 401(k) – Employer Match
• Health Savings Account (HSA) – Automatic Employer Contribution
• Flexible Spending Account (FSA), Dependent Care FSA
• Voluntary Life Insurance (Employee, Spouse & Child)
• Voluntary Short‑Term and Long‑Term Disability
• Voluntary Options (Accident, Critical Illness, and Hospital Indemnity Coverage)
• Employee Assistance Program
• PestCo Discounts Program (Included Child Care, Event Tickets, and thousands of Discounts!)
• Educational Resources and Training provided on‑the‑job.

Medical Benefits are effective on the 1st of the month following 60‑days of hire.

PestCo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.