Customer Service Representative

Kids for the Future; Mesa (AZ); On-site; USD 22,041 - 26,174; Full time

Job summary

Delta Mechanical is seeking a Customer Service Representative to act as a liaison and advocate for customers, delivering outstanding service. You will help with plumbing service inquiries, process orders, resolve concerns, and ensure a positive experience through accuracy and care.

You will join a team that values People First, Integrity, and Customer Service, with training provided and opportunities for growth in a fast-paced office environment.

Qualifications

• High school diploma or equivalent preferred; less than high school considered.
• No prior experience required; training provided.
• No supervisory responsibilities.
• Professional office environment; no licenses required.

Responsibilities

• Answer customer questions regarding products and services
• Process customer purchase orders
• Troubleshoot basic customer issues
• Handle customer complaints professionally and effectively
• Manage a high volume of inbound and outbound calls
• Meet customer service team sales goals
• Maintain accurate records of customer interactions and complaints
• Respond to interdepartmental communications in a timely manner
• Retain customers with future scheduled appointments
• Ensure customer satisfaction regarding communication, workmanship, and service quality
• Complete all required company training and compliance courses
• Perform additional duties as assigned within the scope of the position

Skills

Customer service

Communication

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Organization

Time management

Multitasking

Problem solving

Independence

Adaptability

Judgment

Relationship building

Basic math

Professionalism

Education

High school diploma or equivalent

Less than a high school education will be considered

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

• Base Pay $16.00 - $19.00 / Hour
• Employee Type FT Non-Exempt
• Required Degree High school
• Manage Others No

Contact information

• Name Holly Munger
• Phone [phone]

Description

Customer Service Representative

Location: Headquarters
Department: Customer Service
Reports To: Customer Service Manager
Status: Hourly, Non-Exempt

At Delta Mechanical, our core values guide everything we do:

• People First
• Act with Integrity
• Evolve
• Customer Service
• Own the Solution

Job Summary

The Customer Service Representative serves as a liaison and advocate for our customers by providing outstanding service and support. This role is responsible for helping customers with their plumbing service needs, answering questions about products and services, resolving concerns, and ensuring a positive customer experience through accuracy, efficiency, and genuine care.

Key Responsibilities

• Answer customer questions regarding products and services
• Process customer purchase orders
• Troubleshoot basic customer issues
• Handle customer complaints professionally and effectively
• Manage a high volume of inbound and outbound calls
• Meet customer service team sales goals
• Maintain accurate records of customer interactions and complaints
• Respond to interdepartmental communications in a timely manner
• Retain customers with future scheduled appointments
• Ensure customer satisfaction regarding communication, workmanship, and service quality
• Complete all required company training and compliance courses
• Perform additional duties as assigned within the scope of the position

Qualifications

Education

• High school diploma or equivalent preferred
• Less than a high school education will be considered

Experience

• No prior experience required
• Training provided
• No supervisory responsibilities

Licenses & Certifications

• No specific licenses or certifications required
• Professional office environment
• No exposure to adverse environmental conditions

Why Join Delta Mechanical?

At Delta Mechanical, we value our team members and provide opportunities for growth, development, and success. If you're passionate about helping customers, enjoy working in a team environment, and want to build a rewarding career, we'd love to hear from you.

Requirements

Required Skills & Abilities

• Strong customer service and communication skills
• Proficiency with Microsoft Word, Excel, Outlook, and Teams
• Excellent organizational and time management skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and analytical skills
• Ability to work independently with minimal supervision
• Ability to adapt to changing priorities and business needs
• Sound judgment and decision-making abilities
• Ability to maintain positive working relationships with coworkers and customers
• Basic math skills
• Ability to remain productive despite frequent interruptions
• Commitment to professionalism and our company core values

Physical Requirements

This position involves primarily sedentary work in an office environment, including:

• Sitting for extended periods
• Frequent use of computers, keyboards, and phones
• Repetitive hand and finger movements
• Clear near vision for reading and computer work
• Ability to communicate effectively in person and by telephone
• Occasional lifting or moving of items up to 10 pounds

Summary

Job Summary

The Customer Service Representative serves as a liaison and advocate for our customers by providing outstanding service and support. This role is responsible for helping customers with their plumbing service needs, answering questions about products and services, resolving concerns, and ensuring a positive customer experience through accuracy, efficiency, and genuine care.