Customer Experience Specialist - Growth & Benefits

Delta Mechanical; Mesa (AZ); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Medical Benefits

Dental Benefits

Vision Benefits

Referral bonuses

Generous PTO

Job summary

Delta Mechanical is seeking a customer-oriented service representative to manage incoming calls and support customer needs efficiently. The ideal candidate should have proven customer support experience and excellent communication skills.

The role offers a pay range of $15-17/hr. depending on experience, along with comprehensive benefits including medical, dental, vision, and life. Delta Mechanical is dedicated to providing a fulfilling work environment with opportunities for career advancement.

Qualifications

• Proven customer support experience or experience as a client service representative.
• Strong active listening and problem-solving skills.
• Excellent communication and presentation skills.

Responsibilities

• Manage large amounts of incoming calls - no outbound cold calling!
• Identify and assess customer needs to achieve satisfaction.
• Provide accurate, valid, and complete information.
• Handle customer complaints and provide appropriate solutions.

Skills

Customer support experience

Active listening

Problem solving

Familiarity with CRM systems

Excellent communication skills

Time management

Job description

Delta Mechanical is seeking a customer-oriented service representative to manage incoming calls and support customer needs efficiently. The ideal candidate should have proven customer support experience and excellent communication skills.

The role offers a pay range of $15-17/hr. depending on experience, along with comprehensive benefits including medical, dental, vision, and life. Delta Mechanical is dedicated to providing a fulfilling work environment with opportunities for career advancement.