Customer Service Representative

MW Components; Merrill (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Quarterly incentive program

Paid holidays

Career growth opportunities

Educational assistance program

Wellness program

Innovative and impactful work

Job summary

MW Springs - Northen Wire in Merrill, WI is seeking a Customer Service Representative to enter customer orders and manage releases while coordinating with sales and manufacturing. The CSR will establish strong customer relationships and ensure accurate data entry in the order management system.

The role requires at least three years of customer service experience in a manufacturing environment, with proficiency in Microsoft Office and a collaborative, punctual work style.

Qualifications

• High school diploma or equivalent.
• Minimum three (3) years' Customer Service experience.
• Experience working with data and order entry.
• Experience in a manufacturing setting.
• Experience with Visual is a plus.

Responsibilities

• Establish and maintain positive customer relationships.
• Enter customer sales orders and releases in the CS management system.
• Plan and enter production work orders.
• Facilitate communications with outside sales, the customer, and the division.
• Manage customer purchase orders and releases accurately.
• Ensure correct part number revision on orders matches the system.
• Track open order reports and check status with production/purchasing.
• Back up customer service on order entry during vacations.
• Back up Receptionist with answering phones.
• Liaise between production and customer service.
• Enter ASNs on customer websites or communicate shipment info.
• Back up quoting with RFQ entries and quotes.
• Provide receptionist coverage when necessary.
• Perform duties professionally and with respect for others.
• Work independently or in a team.

Skills

Excellent organizational skills

Excellent & professional verbal and  w

Punctual and dependable

Team oriented / independent

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Visual

Job description

MW Springs - Northen Wire is currently looking to add a Customer Service Representative to our team in Merrill, WI.

Immerse yourself in what MW Springs has to offer:

• Competitive Compensation
• Quarterly Incentive Program
• Paid Holidays
• Development and Career Growth Opportunities
• Educational Assistance Program
• Innovative and Impactful Work
• Employee Wellness Program

Job Summary:

The Customer Service Representative (CSR) will establish and maintain positive customer relationships. In the customer service management system, the CSR will be responsible for entering customer sales orders and releases. In addition, this individual will plan and enter production work orders. The CSR will facilitate communications with outside sales, the customer, and the division.

• Manage customer purchase orders and releases accurately.
• Ensure the proper part number revision on the customer order matches the system.
• Keep track of open order report. Check with production and purchasing on status of open orders.
• Back up customer service on order entry (for vacations).
• Back up Receptionist with answering phones.
• Be the liaison between production and customer service.
• Enter ASN's on customer websites and/or communicate shipment information with the customer.
• Back up the quoting department with entry of RFQ's and sending quotes to the customer.
• Provide coverage for receptionist positions when necessary.
• Additional duties as required by Supervisor/Management
• Must have Excellent organizational skills.
• Competency in Microsoft Office Programs.
• Excellent & Professional verbal and written communication skills.
• Punctual and dependable.
• Perform all duties & responsibilities in a professional manner.
• Treat others with respect.
• Ability to work independently or in a team environment.

Education & Experience:

• High school diploma or equivalent
• Minimum three (3) years' Customer Service experience
• Experience working with data and order entry.
• Experience in a manufacturing setting
• Experience with Visual is a plus

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Primarily sedentary work involving prolonged periods of sitting at a desk and working at a computer.
• Frequent use of hands and fingers for typing, mouse use, and handling documents.
• Visual acuity required to read computer screens, printed materials, and digital devices.
• Occasional standing, walking, bending, and reaching within the office environment.
• Occasional lifting or carrying of light items such as files, office supplies, or a laptop (typically up to 10-20 pounds).
• Regular communication through speaking and hearing in person, by phone, and during virtual meetings.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.