Customer Service Analyst

Wisconsin Steel & Tube Corporation; Manitowoc (WI); On-site; USD 42,000 - 65,000; Full time

Job summary

Wisconsin Steel & Tube Corporation is seeking a Customer Service Analyst in Wisconsin to review, interpret, and present data for internal and external customers. The role emphasizes data-driven decision making, order tracking, and strong communication with sales teams.

You will manage customer inquiries, track delivery timelines, and maintain data accuracy across systems while adhering to safety and process standards. The position offers daytime hours with some schedule flexibility.

Qualifications

• High School Diploma or equivalent with 1-3 years’ experience.
• Strong written and verbal communication.
• Ability to track and present data trends clearly.
• Proficient in Excel, Word, and PowerPoint.
• Experience with order tracking and inventory is a plus.

Responsibilities

• Manages inbound and outbound communications from customers.
• Tracks open orders and inventory levels to meet demand.
• Estimates delivery dates based on production and delivery schedules.
• Builds and maintains customer relationships.
• Enters new customer data and quotes into the database.
• Works with outside sales to keep account activities up to date.
• Investigates and resolves delivery problems.
• Follow safety regulations and maintain orderly work areas.
• Data entry for purchase orders and quotes.
• Tracks progress on production with select parts.
• Assists Business Analyst with other duties.
• Prepares IT packets and disburses them accordingly.

Skills

Data analysis

Data interpretation

Communication

MS Office

Data entry

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

WST FAB LLC is looking for someone who is both analytical and personable to join the team as our new Customer Service Analyst. Individuals that are comfortable reviewing, interpreting, and presenting data to internal and external customers and are organized, please apply!

What's in it for you?

• Work/Life balance. This role requires general daytime hours but you will have the opportunity to adjust your schedule as it aligns with work and personal life.
• While working under Lead Account Manager, this role has plenty of opportunities to work autonomously.
• High impact position making a difference in the business.

Responsibilities & Duties:

• Manages inbound and outbound communications from customers.
• Tracks open orders and inventory levels to ensure that internal and external customers’ demand is met.
• Estimates date of delivery to customers, based on knowledge of own firm’s production and delivery schedules.
• Builds and maintains customer relationships.
• Enters new customer data and other sales data for current customers into computer database including customer cross-reference, price quotes, and prints.
• Works with outside sales representatives to keep account activities and literature up to date.
• Investigates and resolves customer problems with deliveries.
• Follow and comply with all safety regulations, work rules, and maintain clean and orderly work areas.
• Data entry for any and all purchase orders and quotes.
• Manages new part list report and shares data internally.
• Tracks progress on production with select parts.
• Assists Business Analyst with other duties as assigned.
• Prepares it packets and disburses them accordingly.

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

Requirements

Education and/or Experience: High School Diploma or equivalent, one to three years’ relevant experience, or equivalent combination of both.

Essential Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Effective written and oral communication.
• Ability to track and trend data and present findings in an easy-to-understand format.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to critically think.
• Proficient in Microsoft office products such as Outlook, Word, Excel, PowerPoint, Project, and Teams.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The phrases “occasionally,” “regularly,” and “frequently” correspond to the following definitions: “Occasionally” means up to 1/3 of working time, “regularly” means between 1/3 and 2/3 of working time, and “frequently” means 2/3 and more working time

• Occasionally lift or move up to 15 pounds.
• Frequent sedentary work, sitting for extended periods of time.
• Frequently staring at a screen for an extended period.
• Regular repetitive fine motor movements of the fingers, hands, and wrists performing tasks such as typing, writing, and moving computer mouse.

EEO Statement: Wisconsin Steel & Tube provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leaves of absence, compensation and training.