Customer Service Representative

CampusPoint; Mercer Island (WA); On-site; USD 20,000 - 40,000; Full time

Job summary

A leading company is seeking an entry-level administrative and customer service representative. The role involves verifying eligibility, processing forms, and providing customer support. Ideal candidates will have strong communication skills and attention to detail. This full-time position offers a competitive hourly wage and the opportunity to work in a collaborative environment.

Qualifications

• At least 1 year of general office experience.
• Proficiency with computer and phone systems.

Responsibilities

• Learn basic rules of eligibility and computer systems for verification.
• Provide customer service and resolve complaints.
• Process COBRA election forms and maintain member records.

Skills

Communication

Problem Solving

Organizational Skills

Attention to Detail

Tools

Microsoft Office

Job description

1 week ago Be among the first 25 applicants

Our client is a third-party firm that specializes in administering employer benefit plans. They aim to create a state-of-the-art, fully integrated benefit management platform to meet their clients' needs.

Compensation: $20/hr

Availability: Monday - Friday, 8:30am - 5pm.

Duties & Responsibilities:

• Learn basic rules of eligibility and computer systems for verification of eligibility.
• Use customer service skills, both written and telephonic, to provide helpful information, answer questions, and resolve complaints.
• Complete written and verbal verification of eligibility.
• Work with and understand COBRA, HIPAA, and FMLA laws and compliance requirements, including all participant notification requirements.
• Process COBRA election forms.
• Process enrollment/beneficiary forms and other documents used for maintaining member records.
• Order medical I.D. cards.
• Update participant and dependent eligibility with insurance carriers as required.
• Research and resolve member and dependent eligibility issues.
• Show continuous improvement and the ability to increase workload volume, work independently, and as a productive team member.
• Perform other duties as assigned.

Qualifications:

• Working knowledge of basic office equipment.
• Professional appearance with excellent communication skills, both verbal and written, including effective communication with the public, union representatives, outside agencies, insurance carriers, and employers.
• Dependable attendance record.
• Initiative, good concentration, attention to detail, and problem-solving abilities.
• Excellent organizational skills and ability to multi-task.
• Ability to remain calm and positive in all communications.
• Proven ability to review and edit documents accurately and timely.
• At least 1 year of general office experience.
• Proficiency with computer and phone systems to perform essential functions.
• Previous experience with Microsoft Office software.

CampusPoint is an Equal Opportunity Employer. All employment decisions are based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other protected status under law.

If you need assistance or accommodations due to a disability, contact us at [e-mail] or 1+206-783-9200 (ask for an HR representative). The process is outlined in CampusPoint’s ADA Policy.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative and Customer Service

Industries

• Staffing and Recruiting

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