Customer Service Representative

Csncollision; Menomonee Falls (WI); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

401(k) retirement plan

Medical, dental, and vision insurance

Paid vacation and PTO

Flexible scheduling

Career growth opportunities

Job summary

1Collision County Line in the Milwaukee area is seeking a Customer Service Representative to be the face of the shop and ensure an exceptional customer experience throughout the repair journey.

You will support customers, estimators, technicians, and insurance partners, providing timely updates and clear communication from intake to delivery.

Qualifications

• Excellent communication and interpersonal skills.
• Attention to detail with a customer-first mindset.
• Ability to multitask in a fast-paced environment.
• Previous experience in customer service or related industry is a plus.

Responsibilities

• Provide a welcoming and professional customer experience from start to finish.
• Guide customers through the collision repair process and answer questions.
• Gather vehicle photos and accident details to support estimators.
• Keep customers informed of repair status and updates.
• Verify insurance, liability, and rental coverage prior to appointments.
• Receive and process parts and sublet invoices; verify estimate accuracy.
• Conduct final quality control check before vehicle delivery.
• Assist with accounts receivable follow-up.
• Take on additional tasks and projects as assigned.

Skills

Strong communication

Customer focus

Organizational skills

Multitasking

Team collaboration

Job description

Join Our Team! Be part of a fast-growing, family-owned business that’s passionate about high-quality repairs and delivering exceptional customer service. With over 40 years of industry experience, 1Collision County Line is one of the strongest independent collision repair facilities in the Milwaukee area. As we continue to grow year over year, we’re looking for enthusiastic, detail-oriented professionals to join our team.

Position Overview:

As a Customer Service Representative (CSR), you will be the face of our shop and play a vital role in ensuring our customers receive the best experience possible. You’ll support them throughout the entire repair process and work closely with our estimators, technicians, and insurance partners to deliver timely, transparent communication and excellent service.

Key Responsibilities:

• Provide a welcoming and professional customer experience from start to finish
• Guide customers through the collision repair process and answer questions
• Gather vehicle photos and accident details to support estimators
• Keep customers informed of repair status and updates
• Verify insurance, liability, and rental coverage prior to appointments
• Receive and process parts and sublet invoices; verify estimate accuracy
• Conduct final quality control check before vehicle delivery
• Assist with accounts receivable follow-up
• Take on additional tasks and projects as assigned

Ready to grow with us? We’re proud of our commitment to employee development and continued growth. This role has the potential to evolve into a larger opportunity as our company continues its strong upward trajectory.

Requirements

• Strong communication and interpersonal skills
• Excellent organizational and time management abilities
• Attention to detail and a customer-first mindset
• Ability to multitask in a fast-paced environment
• Previous experience in customer service or the collision repair industry is a plus

Benefits

• Competitive pay
• 401(k) retirement plan
• Medical, dental, and vision insurance
• Paid vacation and PTO
• Flexible scheduling
• Supportive team environment with opportunities for career growth