Collision Center Customer Service Representative and Estimator

Ghentmotors; Greeley, Northern (CO, KY); Hybrid; USD 48,000 - 65,000; Full time

Benefits offered by this job

Commission-based pay

Health, dental, vision insurance

Paid time off

Professional development

Team-oriented work culture

Job summary

Ghentmotors is seeking a Collision Customer Service Representative / Junior Estimator to serve as the face of the shop, handling client communication from the first call through vehicle pickup.

You will estimate initial vehicle damage, coordinate the intake calendar, and work closely with the Body Shop Manager to ensure smooth production and timely deliveries. Experience in a front-facing role and with CCC ONE is preferred.

Qualifications

• Software proficiency with DMS and collision estimating tools (CCC ONE).
• Ability to learn technical software and insurance workflows quickly.
• 1–2 years in a front-facing customer service role is preferred.
• Strong organizational skills to manage hourly/daily/monthly tasks.
• Excellent verbal and written communication in a fast-paced office.

Responsibilities

• Greet and assist clients as the front-face of the shop.
• Write initial estimates after vehicle walk-arounds before teardown.
• Coordinate shop intake calendar for drop-offs and repairs.
• Maintain discipline with hourly, daily, weekly and monthly tasks.
• Attend daily briefings to align on statuses and delivery dates.
• Collaborate with Body Shop Manager to align front and back shop progress.
• Process payments, deductibles, and issue final invoices at delivery.
• Provide proactive status updates via phone, text, or email.
• Check in arriving vehicles and verify owner information.

Skills

DMS navigation

CCC ONE

Rapid learning

Time management

Communication skills

Tools

DMS (Dealership Management Software)

CCC ONE

Job description

Join Our Team as a Collision Customer Service Representative / Junior Estimator

Our high-efficiency collision centeris seeking a dynamic, organized Customer Service Representative (CSR). In this forward-facing role, you will be the face and voice of our shop, serving as the primary point of contact for our clients from their first phone call to the moment they pick up their keys.

You will work in close physical proximity and day-to-day collaboration with the Body Shop Manager to synchronize the front office with shop production. We are looking for a highly disciplined professional who can learn complex systems quickly, absorb direction during daily morning briefings, and execute independent follow-through on strict hourly, daily, weekly, and monthly tracking duties.

Key Duties and Responsibilities

• Greet and Assist Clients: Serve as the welcoming, forward-facing representative for all walk-in customers, insurance adjusters, and vendors.
• Write Initial Estimates: Conduct initial vehicle walkarounds to write preliminary, visual damage estimates using industry software before vehicles are sent to the teardown team.
• Manage the Schedule: Coordinate and optimize the shop's intake calendar, scheduling vehicle drop-offs, photo estimates, and repair completions to ensure a steady workflow.
• Execute System Routines: Maintain personal accountability and strict follow-through on a checklist of hourly, daily, weekly, and monthly administrative tasks.
• Participate in Daily Briefings: Attend daily morning production meetings with management to sync on vehicle statuses, parts delays, and targeted delivery dates.
• Collaborate closely with Management: Work side-by-side with the Body Shop Manager to bridge the gap between front-office communication and back-shop repair progress.
• Process Customer Payments: Handle financial transactions, including collecting insurance deductibles, processing credit cards, and issuing final invoices upon vehicle delivery.
• Provide Status Updates: Maintain proactive, empathetic communication with customers via phone, text, or email to keep them informed on their vehicle's repair progress.
• In-Take Documentation: Check in arriving vehicles, verify owner information, open repair orders, and ensure all necessary insurance authorizations are signed.

Qualifications and Experience

• Software Proficiency: Experience navigating Dealership Management Software (DMS) alongside standard collision estimating programs (such as CCC ONE).
• Rapid Learning Curve: Proven ability to learn technical software, insurance workflows, and automotive terminology quickly.
• Experience: Minimum of 1-2 years in a front-face…
• Time Management: Exceptional organizational habits with the ability to self-manage time across hourly data entry and monthly closing routines.
• Communication Skills: Exceptional verbal and written communication skills with the ability to thrive in a fast-paced, shared office environment.

What We Offer

• Salary base pay with commission tied to customer satisfaction and shop throughput.
• Health, dental, and vision insurance.
• Paid time off
• Ongoing professional development and system training.
• A supportive, team-oriented work culture in a high-volume environment.