CUSTOMER SERVICE REPRESENTATIVE

Patz Corporation; Menominee (MI); On-site; USD 34,000 - 52,000; Full time

Job summary

Patz Corporation is seeking a customer service professional to analyze and process customer orders, inquiries, and correspondence. You will handle shipping status, delivery dates, rates, order changes, cancellations, complaints, and adjustments in line with Patz policies.

You will coordinate orders for pickups and various shipping modes, file claims, advise customers on changes and terms, and support across departments to improve efficiency and accuracy in a fast-paced environment.

Responsibilities

• Provide exceptional service to our customers.
• Process customer orders–including order entry, arrange shipping, generate required bill of lading and/or custom papers for shipments, and process invoicing.
• Coordinate orders for customer pickup, small package, common carrier, export, and Patz Truck.
• File damage and shortage claims with shipping companies on behalf of customers.
• Advise customers of order changes, shipping and delivery dates, price changes, terms of sale, or other conditions in accordance with policies.
• Refer product inquiries to Technical Support Department for clarification of application, specifications, part numbers or other technical information from standard data.
• Assist and/or back-up others on the Customer Service team and other departments as needed.
• Maintain department procedures and reference manuals.
• Assist in the coordination and organization of office projects.
• Look for ways to increase savings, efficiency, and productivity. Manage multiple projects and multitask in an organized manner to meet deadlines.
• Enter Customer Acceptance Certification/Warranty Registration forms.
• Assist with dealer contract file maintenance.
• Perform other related duties as assigned.

Job description

Job Summary: Analyze, interpret, and process customer orders, inquiries, correspondence, and phone calls varying broadly in nature and scope, including but not limited to shipping status, delivery dates, shipping rates, order changes, cancellations, complaints, and adjustments while adhering to Patz policies and procedures.

• Provide exceptional service to our customers.
• Process customer orders–including order entry, arrange shipping, generate required bill of lading and/or custom papers for shipments, and process invoicing. Requires excellent oral and written communication skills and proficiency with data entry while maintaining accuracy in a fast-paced environment.
• Coordinate orders for customer pickup, small package, common carrier, export, and Patz Truck.
• File damage and shortage claims with shipping companies on behalf of customers.
• Advise customers of order changes, shipping and delivery dates, price changes, terms of sale, or other conditions in accordance with policies.
• Refer product inquiries to Technical Support Department for clarification of application, specifications, part numbers or other technical information from standard data.
• Assist and/or back-up others on the Customer Service team and other departments as needed.
• Maintain department procedures and reference manuals.
• Assist in the coordination and organization of office projects.
• Look for ways to increase savings, efficiency, and productivity. Manage multiple projects and multitask in an organized manner to meet deadlines.
• Enter Customer Acceptance Certification/Warranty Registration forms.
• Assist with dealer contract file maintenance.
• Perform other related duties as assigned.