Customer Service Representative

Acbcoop; Memphis (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading customer service provider in Memphis is seeking a Customer Service Representative. The role includes managing client communications via telephone, email, and fax, handling inquiries and complaints, and maintaining accurate documentation. Candidates should possess a High School Diploma or equivalent and have basic PC knowledge, including Microsoft Office. Strong organizational skills and the ability to manage multiple tasks are key to success in this role.

Qualifications

• Must have a High School Diploma or equivalent.
• Basic PC knowledge required, including Microsoft Office.
• Strong organizational and time management skills necessary.

Responsibilities

• Serve as a contact for clients and customers.
• Maintain documentation related to communications.
• Review fund transactions and update client database.

Skills

Basic PC knowledge

Strong organizational skills

Time management skills

General mathematical skills

Communication skills

Education

High School Diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

The CSR is responsible for providing outstanding customer service to clients, customers (internal and external) and third parties via telephone, email, and fax. The CSR ensures compliance with client's program specifications and ACB policies and procedures. Specific CSR duties may be dependent on the client(s) they support. CSR must manage communications proactively to ensure the most effective and timely service is provided. The CSR may be required to assist with and/or perform all work assignments generally performed by other hourly PSG employees (Department Specialists, Account Specialists, Data Entry Clerks, Document Coordinators and Claims Processors).

DUTIES

Serve as a contact for clients, customers and/or third parties of assigned PSG accounts. Receive, research, and resolve client questions and complaints. Facilitate oral and/or written communications to ensure clients receive timely, efficient and accurate service (thorough responses to all communications are required within one business day). Maintain necessary documentation related to communications (i.e. log all telephone communications in the ACB phone log). Identify and review potential customer service issues with the Supervisor and proactively seek potential solutions. Review fund transactions; Ensure that client database is maintained and updated as necessary.

QUALIFICATIONS

High School Diploma or equivalent certificate. Basic PC knowledge, including Microsoft Office products; Outlook, Word, and Excel. General mathematical, spelling, and grammar skills as demonstrated by successful completion of pre-employment tests. Basic understanding of accounting principles. Strong organizational skills and time management skills are needed to manage multiple tasks/priorities.