Customer Service Representative

Armacell; Mebane (NC); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Healthcare benefits including medical,

Dental, vision, mental health & well‑g

401(k) and life insurance

Paid holidays and generous PTO

Training and education resources

Volunteer opportunities and discounts

Job summary

Armacell is seeking a Customer Service Representative to join our team in Mebane, NC, starting with a 10-week onsite training. After training, the role transitions to a hybrid schedule with in-office presence two days per week and a mandatory onsite day on Wednesdays.

The position requires a minimum 3–5 years in customer service, strong communication, and problem-solving skills, plus SAP and MS Office proficiency. We offer comprehensive benefits and a supportive learning environment.

Qualifications

• High School Diploma or GED required.
• 3–5 years of related customer service experience.
• Professional written and verbal communication skills.
• Proficiency in SAP and Microsoft Office.
• Ability to work independently and multitask in a fast-paced environment.
• Demonstrated problem-solving capability.

Responsibilities

• Processes orders and invoices accurately and promptly.
• Handles customer complaints with appropriate solutions and timely follow-up.
• Assists Lead CSR and suggests process improvements.
• Liaisons between internal and external expectations.
• Identifies customer needs to achieve satisfaction.
• Promotes products and services and answers technical questions.
• Develops ongoing positive relationships with customers.

Skills

Customer service mindset

Communication skills

Problem solving

Education

High School Diploma or GED

Tools

SAP

Microsoft Office

Lotus Notes

CRM software

Job description

Armacell provides numerous and diverse career opportunities. Add your talent to ours and make a difference around the world!

The year 1954 marked a significant milestone in thermal insulation history. Armstrong's R&D Project Number 54013, developed by three innovators, evolved into ArmaFlex, the world's first flexible, closed-cell elastomeric foam for equipment insulation. This product revolutionized the insulation industry. Today, more than 70 years later, ArmaFlex continues to be a pillar of Armacell's success.

The Customer Service Representative is a key member of the customer service team. The Customer Service Representative is responsible for providing effective order processing, sales service, customer satisfaction and information feedback to external and internal customers.

The ideal candidate will be available to work an assigned shift, specifically from 8:00 AM to 5:00 PM EST. Following the successful completion of a 10-week onsite training program at our Mebane, NC facility, this position will transition to a hybrid customer service schedule. The hybrid model requires in-office presence two days per week, with Wednesdays as a mandatory onsite day.

What Armacell can offer you

• Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & wellbeing.
• Financial programs such as 401(k), life insurance, short & long- term disability coverage, and opportunities for performance-based salary incentive programs
• Generous paid time off including 12 holidays
• Training and educational resources in our learning management system
• Giving & volunteer opportunities, and discounts on retail products, services & experiences

Job Responsibilities

• Processes orders and invoices correctly and in timely manner.
• Handles customer complaints, provides appropriate solutions and alternatives within the time limits; follows up to ensure resolution.
• Assists Lead Customer Service Representative and provides recommendations for process improvements.
• Operates as the liaison between internal and external expectations.
• Able to identify and assess customers' needs to achieve satisfaction.
• Promotes products and services to customers and responds to technical questions.
• Develops on-going positive relationships with customers.

Job Qualifications and Requirements

• Minimum of a High School Diploma or GED required.
• Minimum 3-5 years of related work experience in a customer service environment.
• Possesses professional written and verbal communication skills with excellent telephone etiquette.
• Proficiency in SAP with knowledge of Microsoft Office applications and Lotus Notes.
• Can work independently and multi-task in faced paced environment.
• Demonstrated problem solving capability.

Posting Dates

October 21, 2026 - November 4, 2026

The expected hourly range for this role is $20.00 - $24.00/hr.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience, and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

More About Us

Armacell's products significantly contribute to global energy efficiency making a difference around the world every day. With more than 3,300 employees and 25 production plants in 19 countries, the company operates two main businesses, Advanced Insulation and Engineered Foams, and generated net sales of EUR 836 million and adjusted EBITDA of EUR 155 million in 2023. Armacell focuses on insulation materials for technical equipment, high-performance foams for high-tech and lightweight applications and next generation aerogel blanket technology. For more information, please visit: www.armacell.com.

We look forward to receiving your application. If you want to discover more about Armacell, take another look at our website www.armacell.com.

Time Type: Full time