Customer Service Representative

Therma-Tru Doors; Maumee (OH); Remote; USD 31,000 - 44,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Kundenservice-Mitarbeiter, der positive Erfahrungen für B2B-Kunden schafft. In dieser spannenden Rolle sind Sie für die Bearbeitung von Kundenanfragen, die Verwaltung von Bestellungen und die Zusammenarbeit mit verschiedenen Teams verantwortlich. Sie arbeiten in einem dynamischen, remote Umfeld, wo Ihre Kommunikationsfähigkeiten und Problemlösungsfähigkeiten gefragt sind. Profitieren Sie von einem wettbewerbsfähigen Gehalt und attraktiven Zusatzleistungen, während Sie Teil eines Unternehmens werden, das Vielfalt und Inklusion schätzt.

Benefits

Gesundheitspläne

401(k)

Produkt-Rabatte

Flexible Freizeit

Inklusive Leistungen

ERGs

Qualifications

• Mindestens 2 Jahre Erfahrung im Kundenservice.
• Fähigkeit, hohe Arbeitslast mit Genauigkeit zu bewältigen.

Responsibilities

• Verwaltung von Kundenanfragen und Aufträgen.
• Zusammenarbeit mit funktionsübergreifenden Teams zur Problemlösung.

Skills

Kundenservice Erfahrung

Excel

Word

PowerPoint

Kommunikationsfähigkeiten

Problem-Lösungsfähigkeiten

Education

Associate’s oder Bachelor-Abschluss

Tools

SAP

Oracle

Delivery Ware

Job description

Company Description

Fortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer, and more beautiful homes and improving lives. Our driving purpose is to elevate every life by transforming spaces into havens. We believe our work and our brands can have positive impacts for our business, shareholders, people, and the planet.

Joining Fortune Brands means becoming part of a high-performing team that is empowered to think big, learn fast, and make bold decisions. We support an inclusive and diverse culture where everyone is encouraged to be authentic and where our differences are a key strength.

Explore life at Fortune Brands here.

Job Description

The Customer Service Representative provides high-quality customer care to create positive experiences for our B2B customers. This role involves managing inbound calls and emails, processing customer orders with accuracy, and working efficiently in a fast-paced environment.

This is a remote role. Regular hours are Monday through Friday, from 8 am to 5 pm.

Responsibilities

1. Validate orders promptly and accurately, understanding service expectations for diverse customer requirements.
2. Manage order modifications aligned with customer requests, minimizing service impact and financial risk.
3. Respond to inquiries regarding order status, inventory, product info, discrepancies, account status, pricing, and sales programs.
4. Address customer issues through phone, email, and fax, developing appropriate resolutions while maintaining communication standards.
5. Collaborate effectively with cross-functional teams including Pricing, Sales, Transportation, Finance, Quality, Marketing, and Field Sales.
6. Utilize current technology such as Delivery Ware, Team-Email, Customer Web-sites, and EDI to respond promptly to customer requests.

Qualifications

Basic Qualifications:

• At least 2 years of customer service experience in a service industry.
• Proficiency in Excel, Word, and PowerPoint.
• Ability to handle high-volume work with accuracy.
• Excellent interpersonal, written, and oral communication skills, along with effective problem-solving abilities.
• Ability to work independently, cross-functionally, and in a team environment.

Preferred Qualifications:

• Associate’s or Bachelor's degree preferred.
• Experience with ERP systems like SAP or Oracle.

Additional Information

Base salary range is approximately $31K to $44K USD, with potential variations based on experience and location. Additional benefits include health plans, 401(k), product discounts, flexible time off, inclusive benefits, and ERGs.

Fortune Brands is committed to diversity and equal opportunity employment. We support reasonable accommodations for individuals with disabilities.