Customer Service Representative

Schylling Inc.; Massachusetts; On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical & dental

Vision insurance

Life & disability insurance

PTO & holidays

Product discount

401k match

Job summary

Schylling Inc. is seeking a Customer Service Representative in North Andover, MA to join our busy Customer Service Department. You will enter orders and credits, provide product information, and help resolve issues for retailers, consumers, and account representatives.

The role requires at least 2+ years in customer service, strong phone etiquette, and excellent organizational and communication skills. This is an on-site position, with benefits including medical, dental, vision, life and

Qualifications

• 2+ years experience in customer service.
• Comfortable speaking with customers on the phone.
• Excellent organizational and follow-up skills.
• Ability to handle multiple tasks under pressure.
• Professional verbal and written communication.
• Team player able to work with diverse personalities.
• Must be able to sit for extended periods.
• Must be available to work in office at least three days a week.

Responsibilities

• Enter orders and credits accurately and promptly.
• Provide information regarding products to customers.
• Resolve issues and complaints from retailers, consumers, and account representatives.
• Authorize returns of damaged or refused merchandise and process credits and returns.
• Respond to general email inquiries from the Orders Inbox and Customer Service/Info.

Skills

Customer service

Phone support

Organizational skills

Multitasking

Verbal communication

Written communication

Team player

Job description

Customer Service Representative

Schylling Inc. North Andover, Massachusetts, United States

About this position

About Us: At Schylling, we create timeless moments of joy, laughter, and imagination for kids of all ages. Since 1975, we’ve been designing toys that spark creativity, inspire play, and bring smiles, whether through cherished classics or fresh innovations with a nostalgic twist. The Schylling portfolio includes iconic brands like NeeDoh®, LAVA® Lamp, Big Wheel®, Sea-Monkeys®, and many beloved classic toys, each crafted to encourage curiosity, discovery, and a sense of wonder. Join us in bringing play to the world!

Job Overview: We are currently recruiting for Customer Service Representative to join our busy Customer Service Department where you will be responsible for general account support and management as assigned. This includes entering orders and credits, providing information regarding products, and helping resolve issues and complaints.

• Provide courteous, professional service to customers, consumers, and sales representatives at all times.
• Accurately and promptly enter orders. Verify and apply customer terms and programs as defined and outlined by the customer or group.
• Resolve problems and/or complaints efficiently and effectively from retailers, consumers, and account representatives.
• Authorize returns of damaged goods and/or refused merchandise and process credits and returns according to established procedures.
• Answer general email correspondence via Case Management from the Orders Inbox and Customer Service/Info as assigned.
• Review and verify all customer account information for accuracy while entering orders/credits.
• Assist in establishing new customers and consumers in the computer system.
• Maintain customer and consumer files electronically.
• Report any product-related problems to the supervisor for appropriate resolution as they occur.
• Provide support and training to new employees as needed.
• Other duties and responsibilities as needed.

Qualifications:

• 2 + years experience in Customer Service preferred.
• Must be comfortable speaking with customers on the phone.
• Excellent organizational and follow-up skills.
• Ability to handle multiple tasks and work positively under pressure.
• Professional verbal and written communication skills.
• Must be a team player and be able to work with diverse personalities.
• Must be able to sit for extended periods of time.
• Must be available to work in office at least three days a week.

The base hourly rate for this position is $20.00 to $21.00. Offered base compensation within this range will be determined based on a candidate’s qualifications, experience, geographic location and other factors relevant to the scope and responsibilities of this role.

• medical and dental coverage with an 80% company contribution
• vision insurance
• company-paid life and disability insurance
• PTO and 10 paid holidays
• product discount
• a 401k with company match