Customer Service Representative

HCA Healthcare; Massachusetts; Remote; USD 60,000 - 80,000; Part time

Job summary

A leading healthcare provider seeks a Part-Time Customer Service Representative who will be the first point of contact for patients and providers. The ideal candidate should possess strong communication skills and a compassionate approach, responding effectively to inquiries while ensuring exceptional service. This role offers flexible scheduling and opportunities for professional development within a supportive team environment.

Benefits

Flexible part-time schedule

Competitive pay

Opportunities for ongoing training

Collaborative team environment

Qualifications

• 1+ years of customer service experience, preferably in healthcare or call center.
• Strong verbal and written communication skills.
• Comfortable working with various technologies.

Responsibilities

• Respond to patient and provider inquiries professionally.
• Assist patients with navigating HCA Healthcare systems.
• Ensure a positive customer experience in every interaction.

Skills

Communication

Problem-Solving

Technology Navigation

Compassionate Care

Education

High school diploma or GED

Associate’s degree (preferred)

Job description

Job Title: Part-Time Customer Service Representative

Company: HCA Healthcare

Location: USA / Remote Job Type: Part-Time

Schedule: 20–25 hours per week; flexible scheduling available (weekdays preferred)

Compensation: Competitive hourly rate, based on experience

About HCA Healthcare

At HCA Healthcare, we are committed to the care and improvement of human life. With more than 180 hospitals and 2,300+ sites of care across the U.S. and the U.K., we are one of the nation's leading providers of healthcare services. Our employees are driven by compassion, purpose, and a shared mission to deliver the highest quality care to patients, families, and communities.

Position Summary

HCA Healthcare is seeking a friendly, detail-oriented, and dependable Part-Time Customer Service Representative to join our team. In this role, you will serve as a first point of contact for patients, families, and providers—offering exceptional support via phone, email, or in-person (depending on location). You’ll help resolve inquiries, guide individuals through systems and processes, and ensure every interaction reflects HCA’s commitment to compassionate care and service excellence.

Key Responsibilities

• Respond to patient and provider inquiries via phone, email, or in-person in a timely, professional manner
• Provide accurate information regarding appointments, services, billing, and insurance
• Assist patients with navigating HCA Healthcare systems and processes
• Document all interactions in appropriate systems and escalate complex issues as needed
• Maintain up-to-date knowledge of facility services, policies, and procedures
• Ensure a positive and supportive customer experience in every interaction
• Collaborate with internal teams to resolve issues and improve service delivery

Qualifications

• High school diploma or GED required; associate’s degree preferred
• 1+ years of customer service experience, preferably in a healthcare or call center environment
• Excellent verbal and written communication skills
• Strong problem-solving and critical thinking abilities
• Comfortable working with technology and navigating multiple systems
• Compassionate, patient-focused, and able to handle sensitive information with discretion
• Bilingual abilities are a plus

What We Offer

• Flexible part-time schedule with potential for growth
• Competitive pay and employee assistance programs
• Opportunities for ongoing training and professional development
• A collaborative and mission-driven team environment
• The chance to make a meaningful impact on patient care and experience

How to Apply

Submit your resume and a short cover letter to [Insert Email or Application Link]. Qualified candidates will be contacted for an interview.

HCA Healthcare is an Equal Opportunity Employer committed to building a diverse and inclusive workforce. We welcome applicants from all backgrounds.

Let me know if you want this tailored to a specific HCA facility or if it should emphasize remote capabilities.