Healthcare Customer Service Representative

Integrated Resources, Inc ( IRI ); Barstow (CA); Remote; USD 60,000 - 80,000; Part time

Job summary

A leading company in the healthcare sector is seeking a Healthcare Customer Service Representative to join their team in Barstow, CA. This role involves responding to calls about benefits and managing patient data while ensuring adherence to HIPAA guidelines. Candidates must have at least 1 year of relevant experience. This position offers a competitive hourly pay rate of $17-$19, depending on experience and skills.

Qualifications

• At least 1 year of experience in healthcare customer service or call centers.

Responsibilities

• Respond to incoming calls from members and providers regarding benefits.
• Accurately input and manage patient data in internal systems.
• Identify operational issues and suggest process improvements.

Skills

Customer Service

HIPAA Compliance

Data Management

Crisis Management

Job description

Healthcare Customer Service Representative

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Pay Range Provided by Integrated Resources, Inc (IRI)

This range is provided by IRI. Your actual pay will depend on your skills and experience — discuss with your recruiter for more details.

Base Pay Range

$17.00/hr - $19.00/hr

Position Details

Title: Healthcare Customer Service Representative

Location: Barstow, CA 92311 (Remote)

Shift: Mon - Fri 8am - 5pm

Pay Rate: $17/hr – $19/hr

Key Responsibilities

• Respond to incoming calls from members and providers regarding benefits, eligibility, authorizations, and claim status
• Maintain patient confidentiality and adhere to HIPAA guidelines
• Accurately input and manage patient data in internal systems
• Identify crisis calls and escalate appropriately
• Support routine referrals and documentation intake
• Provide high-quality customer service per organizational standards
• Identify operational issues and suggest process improvements
• Stay current on policy changes, training, and procedural updates

Minimum Requirements

• At least 1 year of experience in healthcare customer service or call centers

Additional Details

• Seniority Level: Associate
• Employment Type: Contract
• Job Function: Customer Service
• Industry: Hospitals and Healthcare

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