Customer Service Representative

Penske Vehicle Services; Marysville (OH); In loco; USD 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Growth opportunities

Work-life balance

Paid holidays

Climate controlled environment

401(k) with employer match

Paid time off (PTO)

Descrizione del lavoro

Penske Vehicle Services is seeking a Customer Service Representative to provide support for the Honda account at the client Service Center. The role combines customer service with general office functions such as answering calls, running reports, and reconciling financials.

The position involves supporting daily office tasks, preparing vehicle/service center reports, and assisting management with ongoing metrics, trends, and forecasts.

Competenze

• Requires strong analytical abilities and computer skills.
• Proficient with Microsoft Office applications.
• Excellent customer service skills and strong verbal and written communication.

Mansioni

• Provide support for daily office functions including customer service, financial reconciliation, and fleet analytics.
• Prepare monthly reports on vehicle inventories, sales, budgets, etc.
• Support management with daily/weekly/monthly reporting (metrics, trends, forecasts, reconciliation).
• Process company and associate vehicles from American Honda and ensure budget accuracy for lease orders/exceptions and imputed income/payments.
• Assist with customer service for Purchase Programs and business travel needs.

Conoscenze

Analytical skills

Customer service

Verbal and written communication

Strumenti

Microsoft Office

Descrizione del lavoro

Career Opportunities with Penske Vehicle Services

Current job opportunities are posted here as they become available.

Day in the Life of a Customer Service Representative

Provide support on Honda account at client vehicle Service Center. Position will include customer service as well as general office functions such as answering calls, running/analyzing reports, reconciling financials and other related tasks.

Job type:

Full-time

Essential Job Functions:

• Provide support of daily office functions
  • Customer Service
  • Financial Reconciliation
  • Fleet Analytics
• Monthly reporting of vehicle inventories, sales, budgets, etc.
• Support management with daily/weekly/monthly reporting
  • Metrics
  • Trends
  • Forecasts
  • Reconciliation
• Processing of company and associate vehicles from American Honda
• Budget accuracy for lease orders/exceptions and imputed income/payments.
• Customer service support for Purchase Programs and business travel needs

Position Requirements:

• Strong analytical and computer skills
• Proficient Microsoft office
• Excellent customer service skills; strong verbal and written communication
• Requires moderate level of physical activity

Lifting Requirements 5-40 lbs

Schedule:

• Monday to Friday

Perks of working at Penske:

• Opportunity for growth
• Work-life balance
• Paid Holidays
• Climate controlled environment
• 401(k) with an employer match program.
• Paid time off (PTO).
• Short-term and long-term disability.
• Performance-based bonus incentive program.