Customer Service Representative

Whitecollars; Maryland City (MD); On-site; USD 37,000 - 52,000; Full time

Job summary

Join a leading company providing high-quality glass and door services. As a Customer Service Representative, you will play a vital role in supporting sales and field teams while ensuring excellent customer experiences. Requires strong communication skills and a commitment to organization in a fast-paced environment.

Qualifications

• Strong communication and organizational skills.
• Ability to learn and work within web-based systems.
• Comfortable in a fast-paced, team-oriented environment.

Responsibilities

• Answer incoming phone calls and direct them appropriately.
• Input new service requests into the system accurately.
• Support the Service Department with day-to-day administrative needs.

Skills

Communication

Organizational skills

Job description

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Customer Service Representative (CSR) In-Person Role

About The Client

S. Albert Glass, headquartered in Maryland, is a family-owned business renowned for providing high-quality glass and door services in the commercial and residential markets since 1999. Their Service Division specializes in glass and door maintenance, working closely with property managers, commercial clients, and homeowners. The company's success is built on fast response, skilled craftsmanship, and a commitment to customer satisfaction.

Job Scope

S. Albert Glass is seeking a reliable and detail-oriented Customer Service Representative (CSR) to join their Service Department team. This is an in-person position that plays a critical role in supporting the field and sales teams while ensuring a seamless experience for their customers.

Key Responsibilities

Answer incoming phone calls and direct them appropriately

Input new service requests into our system accurately and promptly

Support the Service Department with day-to-day administrative needs

Serve as a liaison for an assigned sales team member assisting with:RFQs (Request for Quotes)

Preparing and sending quotes, purchase orders, and invoices

Communication with customers and vendors

Utilize and manage vendor portals (online platforms used by property managers and national accounts to send, track, and manage service requests, documentation, and compliance paperwork)

Collaborate with the broader CSR and operations team to share tasks and responsibilities

Follow a clearly defined job scope and set of responsibilities to ensure accountability and efficiency

Requirements

Strong communication and organizational skills

Ability to learn and work within web-based systems and portals

Comfortable in a fast-paced, team-oriented environment

Prior Experience In Customer Service Or Administrative Support Preferred

Must be available to work onsite, Monday through Friday

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality and Consumer Services

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